Customer Service Representative

3 weeks ago


Capitol Heights, Maryland, United States U-Haul Full time
Job Summary:

U-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

• Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
• Use U-Scan technology to manage rentals and inventory, ensuring accurate and efficient transactions.
• Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation of equipment.
• Clean and inspect equipment on the lot, checking fluid levels and performing routine maintenance tasks.
• Answer customer questions and educate them on U-Haul products and services, promoting our brand and services.
• Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
• Install hitches and trailer wiring, ensuring safe and secure connections.
• Fill propane tanks, providing a convenient service to our customers.
• Drive a forklift, ensuring safe and efficient movement of equipment.

Requirements:

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions, such as working around moving parts or machines, fumes, or irritant chemicals. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.

Physical Demands:

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer, committed to creating a culture of health and wellness. We strive to create a work environment that is safe, inclusive, and respectful of all employees.

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