Customer Service Representative

3 weeks ago


Capitol Heights, Maryland, United States Waste Connections Full time

Waste Connections is seeking a highly skilled Customer Service Representative to provide exceptional service to our customers. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to work in a fast-paced environment.

  • Culture: Waste Connections values a positive and supportive work environment where employees feel empowered to make a difference.
  • Integrity: Our company is committed to maintaining the highest level of integrity in all aspects of our business, including customer service.
Duties and Responsibilities:

• Respond to customer inquiries and resolve issues in a timely and professional manner.

• Collaborate with other departments to ensure seamless customer service experiences.

• Utilize proprietary operational systems to efficiently manage customer interactions.

• Develop and maintain strong relationships with customers to promote loyalty and retention.

• Work in a dynamic and cooperative environment, prioritizing customer satisfaction and company goals.

Working Conditions and Physical Effort:

• Work in an office setting with a clean, well-lit, and ventilated environment.

• Spend long periods sitting, typing, or looking at a computer screen, with occasional periods of high call volume and stress.

• Participate in a hybrid work schedule after a training period.

Job Requirements:

• 2 years of phone customer service experience preferred.

• Ability to read, write, comprehend, and communicate in English.

• Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.

• High School Diploma or GED required.

We offer excellent benefits, including medical, dental, vision, flexible spending account, long-term and short-term disability, life insurance, 401K retirement, and unlimited opportunities to grow with Waste Connections. Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran).

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