Customer Service Representative
6 hours ago
Welcome to BradyPlus, a pioneering company that has been delivering innovative products and solutions to facility and foodservice professionals since 1947. Our community-minded culture is driven by a workforce of over 6,000 employees across 180 locations in the US.
Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for meeting the unique needs of our customers while ensuring a high level of customer service and maximizing productivity with minimal downtime.
Key Responsibilities- Provide timely and accurate information to customers regarding order status and product knowledge.
- Handle all client interactions, including inbound and outbound calls, electronic requests, and face-to-face interactions.
- Process customer orders and changes according to established department policies and procedures.
- Act as a point of contact for sales representatives regarding open orders.
- Maintain various accounts and review open orders.
- Research customer problems and follow through to resolution.
- Provide administrative support to management, including report generation, data processing, and filing.
- High School Diploma required, some college preferred.
- 1-2 years' experience in a customer service environment, warehouse/distribution environment helpful.
- Competitive wages.
- Excellent benefits, including medical, dental, vision, supplemental, and disability insurance.
- 401k with company match.
- Nine paid holidays a year.
- Paid time off.
BradyPlus is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, sexual orientation, religion, ancestry, age, sex, marital status, national origin, disability, or veteran status.
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