Electronics Repair Customer Service Technician
1 week ago
Are you skilled in technology and passionate about helping others? If so, Battery Life, LLC dba Batteries Plus has an exciting opportunity for you We are seeking a dedicated individual to join our team as a Customer Service Device Repair Technician. This role involves repairing various electronic devices such as smartphones and tablets while providing exceptional customer service.
Key Responsibilities:
- Customer Engagement: Interact with customers to log device repair requests and assess repair possibilities.
- Device Repair: Conduct repairs on cell phones, tablets, and other electronic devices, ensuring quality and efficiency.
- Inventory Management: Maintain accurate inventory records and assist in the packing and shipping of devices.
- Technical Support: Provide remote assistance via video calls for in-store repairs.
- Training Participation: Help train store associates on device disassembly and repair processes.
Sales and Customer Service Duties:
- Embrace a customer-first approach while assisting customers with their needs.
- Engage in sales activities and suggest additional products to enhance customer satisfaction.
- Operate cash registers and manage sales transactions efficiently.
- Maintain up-to-date knowledge of products and services to provide informed recommendations.
Merchandising and Store Operations:
- Assist in various store operations as directed by management.
- Ensure proper organization and presentation of merchandise.
- Contribute to maintaining a clean and safe working environment.
Qualifications:
- High School diploma or equivalent, with a minimum of 3-6 months of customer service or device repair experience.
- Technical degree in electronics or a related field is preferred.
- Strong attention to detail and ability to manage multiple tasks effectively.
- Excellent verbal and written communication skills, with a focus on customer service.
- Ability to lift and handle electronic products safely.
At Battery Life, LLC dba Batteries Plus, you will be part of a dynamic team in a growing business environment. We are committed to providing equal employment opportunities and maintaining a drug-free workplace.
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