Operations Director

2 weeks ago

Pittsburgh, Pennsylvania, United States Interstate Building MTC, Inc. Full time

**Job Summary**

Interstate Building MTC, Inc. is seeking a highly motivated and experienced Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing the daily activities of assigned portfolio sites, ensuring the highest degree of customer satisfaction.

**Key Responsibilities:**

  • Manage the daily activities of assigned portfolio sites, including planning, organizing, and directing team members to ensure excellent customer satisfaction.
  • Coordinate, schedule, and perform all special project work for assigned buildings.
  • Communicate and work closely with the home office to improve operations and employee experience.
  • Supervise janitorial staff and maintain a clean and safe environment.
  • Process payroll for all staff and schedule and train new janitorial staff members.
  • Manage disciplines and performance, coordinating with HR as needed.
  • Uphold the highest standards of cleanliness, safety, and conduct.
  • Conduct building inspections and report to clients.
  • Communicate with clients via phone and email.
  • Plan and coordinate new startups, including recruiting and training new employees.

**Requirements:**

  • 3-5 years' experience working in the janitorial industry.
  • Previous experience managing a janitorial team through motivation, coaching, and development.
  • Prior experience with Microsoft Word and Outlook.
  • Ability to anticipate customer needs, change goals, and direction quickly and multitask.
  • Proven experience supervising housekeeping departments of 15+ employees.
  • Ability to maintain a budget and sell additional services to clients.
  • Capable of using independent judgment and solid decision-making skills.
  • Proven comfort and experience interacting effectively with all levels of management, guests, associates, and clientele.
  • Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
  • Willingness to travel to PA, NJ, and NY.
  • Bilingual (English/Spanish) a plus.
  • Proficiency with general office PC applications.
  • Excellent written and verbal communication skills.
  • Proven job reliability, diligence, dedication, and attention to detail.
  • Flexibility with working nights, weekends, and holidays.

**Physical Requirements:**

  • Ability to lift up to 50lbs independently.
  • Ability to bend.
  • Extensive standing and walking.

Interstate Building MTC, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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