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Multilingual Client Support Specialist

2 months ago


La Vergne, Tennessee, United States Ingram Content Group Full time
Job Overview

Ingram Content Group (ICG) is seeking a Multilingual Client Support Specialist to enhance the IngramSpark team. In this role, you will be instrumental in fostering publisher partnerships to boost sales and ensure the efficient management of title processing. Your contributions will be vital in making strategic decisions regarding client accounts.

If you possess experience in publisher relations and are dedicated to facilitating their success, this opportunity may align perfectly with your career aspirations.

At Ingram, our services for publishers extend beyond conventional wholesale solutions. We offer a comprehensive suite of services for our publishing clients, including book printing, digital distribution, sales, and marketing support. Our teams, spread across various locations, are recognized for their collaborative and innovative spirit.

We strive to make content accessible to readers globally in the most straightforward manner. If you share our enthusiasm, excel in a dynamic environment, and are eager to contribute to a vibrant and evolving sector of the industry, we encourage you to consider this opportunity.

Work Schedule: Monday – Friday, with the possibility of remote work options.

Qualifications:

  • High school diploma or equivalent
  • Minimum of 1 year in customer or client service roles

Preferred Qualifications:

  • Fluency in Spanish
  • Experience collaborating with authors and independent publishers
  • Aptitude for navigating complex environments and critical thinking
  • Background in conflict resolution and social media engagement

Key Responsibilities:

  • Oversee customer relationships and work with various departments to guarantee client satisfaction
  • Facilitate the processing of title materials and resolve any partner-related issues
  • Deliver timely updates on title status to clients and management
  • Promote sales by highlighting special offerings to current clients

Additional Benefits:

  • Competitive salary and benefits package, including health, dental, and vision coverage
  • Generous leave policies, including vacation and personal days
  • Opportunities for ongoing education and professional growth
  • Employee wellness initiatives and access to onsite facilities
  • Community involvement programs and volunteer opportunities
  • Casual dress code and a relaxed workplace atmosphere

About Ingram Content Group:

Ingram Content Group is a worldwide leader in providing services to publishers, retailers, libraries, and educational institutions. Our integrated solutions leverage technology, innovation, and creativity to make content accessible. With a global network of offices and facilities, we deliver both digital and physical book distribution, print-on-demand, and digital learning services.

Ingram Content Group LLC is an affirmative action/equal opportunity employer. We value diversity and are committed to fostering an inclusive environment for all employees.