Patient Financial Services Director

2 weeks ago


Houston, Texas, United States Inception Fertility Corporate Services Full time
Job Summary

We are seeking a highly skilled and experienced Patient Financial Services Manager to join our team at Inception Fertility Corporate Services. As a key member of our Financial Services Department, you will be responsible for overseeing the daily operations of our team, ensuring compliance with established policies and procedures, and providing exceptional patient experience.

Key Responsibilities
  • Provide day-to-day oversight of financial services staff, focusing on delivering an outstanding patient experience.
  • Supervise and develop staff to foster a culture of respect and comradery among patients and personnel.
  • Identify and resolve patient services issues in a timely manner, escalating to next management level as necessary.
  • Ensure optimal operational flow and administrative accuracy.
  • Establish and maintain long-term patient relationships.
Leadership Responsibilities
  • Carry out managerial responsibilities in accordance with leadership philosophy, policies, and applicable laws.
  • Provide mentoring and guidance to mid-level and junior employees.
  • Offer feedback targeted at individual development.
  • Fulfill staffing needs and workforce planning.
Requirements
  • High school diploma required; Bachelor's degree preferred.
  • A minimum of 2 years of leadership experience is required.
  • A minimum of 5 years of experience in insurance and benefits verification or preauthorization of treatment and patient financial counseling is required.
What We Offer
  • FREE employee-only coverage option for medical, dental, and vision plans, plus FREE basic life insurance, EAP, and long-term disability insurance.
  • Adoption assistance and fertility benefits.
  • Maternity and paternity/partner paid leave.
  • 401k with generous match.
  • 11 Company-paid holidays (1 floating holiday).
  • PTO starting at 18 days/year.
  • Family member recognition program.
  • Family member referral program.
  • HealthJoy benefit concierge service.
  • Continuing education/professional development reimbursement and time off.

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