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Patient Access Coordinator

2 months ago

Dallas, Texas, United States Suvida Full time
About Suvida Healthcare

Suvida Healthcare is a compassionate advocate dedicated to enriching the lives of our cherished seniors. We're a multi-disciplinary primary care program built to address the physical, behavioral, social, and cultural needs of Medicare-eligible Hispanic seniors.

Our Mission

We celebrate diversity and inclusivity in a workplace that attracts, engages, values, rewards, and recognizes the unique needs and backgrounds of both our patients and our team. Our goal is to create a rich tapestry of experiences, shared interests, and perspectives that enhances the care we provide.

What We're Looking For

We're seeking a Patient Access Representative to play a critical role in achieving our standard of excellence in patient engagement. The ideal candidate will have excellent oral Spanish language skills, strong English reading and writing skills, and the ability to navigate multiple software applications.

Responsibilities
  • Telephonic patient outreach to new and established patients
  • Answer incoming appointment requests from patients
  • Digital communication with patients
  • Collect or update demographic and insurance information; verify insurance
  • Schedule appointments
  • Accurate and complete documentation in the appropriate system(s) in accordance with all policies and procedures
  • Take ownership of all patient issues and partner with other departments as needed
  • Maintain HIPAA compliance in all interactions
Requirements
  • 1+ years' customer service or patient service experience
  • 6+ months' experience front-line Contact Center, Healthcare preferred
  • 6+ months' experience scheduling appointment via an Electronic Medical Record system preferred
  • Fluent oral Spanish and English skills
  • Strong reading and writing English skills
  • Excellent interpersonal skills with a service attitude
  • Proactive with the ability to take initiative and apply critical thinking
About Suvida

Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type. We're committed to creating a workplace that values diversity, inclusivity, and respect for all individuals.