Customer Service Engineer

5 days ago


Cranberry Isles, Maine, United States Johnson Service Group Full time
About the Role

We are looking for a Critical Issue Resolver to join our team at Johnson Service Group. As a Critical Issue Resolver, you will be responsible for identifying, analyzing, and resolving complex technical issues that impact business operations. You will collaborate with various stakeholders to troubleshoot issues, develop solutions, and implement changes to prevent similar problems from arising in the future. This role requires strong technical expertise, excellent communication skills, and the ability to work under pressure. If you have a passion for resolving complex technical issues and delivering exceptional customer service, we invite you to apply for this challenging and rewarding role.

Responsibilities include:

  • Diagnosing and resolving technical issues using collaboration and problem-solving practices
  • Analyzing customer complaints and developing actionable insights to drive business improvements
  • Collaborating with cross-functional teams to identify and implement process improvements
  • Providing technical guidance and training to internal staff members

Estimated Salary: $55,000 - $65,000 per year



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