Canine and Feline Grooming Specialist

2 weeks ago


Alpharetta, United States Pet Lodge Pet Resort Full time

Position Overview:
The Pet Groomer at Pet Lodge Pet Resort operates on a commission basis and reports directly to the General Manager. Our mission is to embody the spirit of "Pet Lovers Delighting Pet Lovers" through our core values of Playfulness, Passion, Personal Touch, and Professionalism. We seek a candidate who not only aligns with this ethos but also thrives in a collaborative environment, is self-driven, follows instructions effectively, possesses outstanding communication skills, and pays meticulous attention to detail.

Role Significance:
This position is crucial for enhancing the well-being of pets and their owners. As a Pet Groomer, you will contribute to the health and happiness of animals by ensuring they are clean and well-groomed. Your daily tasks will include grooming pets with appointments, accommodating walk-ins, and caring for boarding guests. Responsibilities will range from full grooming sessions to simple baths and occasional urgent clean-ups. You will interact with both pets and their owners, documenting observations that may help address health concerns.

Key Responsibilities:

  • Deliver a positive grooming experience characterized by compassion, gentleness, and safety.
  • Ensure all pets are groomed or bathed according to the specifications provided by their owners, completing tasks punctually.
  • Coordinate with Resort Hosts to manage grooming appointments, including onboarding new clients and discussing vaccination requirements.
  • Engage with clients to clarify grooming instructions and provide feedback post-grooming, including offering suggestions for additional services.
  • Respond promptly to all communications, including phone calls and emails, and work towards rescheduling appointments to foster client relationships.
  • Address any customer service issues to ensure client satisfaction.
  • Maintain grooming tools to guarantee high-quality grooming standards and report any supply needs to management.
  • Uphold cleanliness and hygiene standards in your workspace, ensuring a sanitary environment for both pets and staff.
  • Monitor the health of pets during grooming sessions and report any concerns to management and pet owners.
  • Provide pets with water and bathroom breaks as necessary during longer grooming sessions.
  • Follow safety protocols, especially when handling pets that may be aggressive or anxious.
  • Ensure accurate identification of pets during their stay with us.
  • Collaborate with other departments as needed.
Team Qualities:
  • A genuine passion for animal care, particularly for dogs and cats, with a commitment to learning about animal behavior.
  • Focus on safe and gentle handling techniques, avoiding any aggressive or aversive methods.
  • Strong customer service skills, with the ability to manage challenging situations and build trust with clients.
  • Effective communication skills, both written and verbal, to foster long-term client relationships.
  • Ability to perform physical tasks, including lifting up to 60 lbs, and working in various conditions.
  • Conflict resolution skills to handle situations with professionalism.
  • Team-oriented mindset with a willingness to assist colleagues across departments.
  • Attention to detail, particularly in documentation and grooming standards.
  • Reliability and punctuality in all work-related commitments.
  • Flexibility to work varied schedules, including weekends and holidays.
  • Capability to work independently while following directives.
  • Comfort with close contact with animals and the ability to maintain a clean work environment.
Qualifications:
Education: Professional Grooming Certifications are preferred but not mandatory.
Experience:
  • Two to four years of professional grooming experience is preferred.
  • Strong understanding of breed standards and grooming techniques.


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