Outreach Worker Supervisor

2 days ago

Santa Rosa, California, United States Catholic Charities of the Diocese of Santa Rosa Full time
Job Title: Outreach Worker Supervisor

Catholic Charities of the Diocese of Santa Rosa is seeking a highly skilled and compassionate Outreach Worker Supervisor to join our team. As a key member of our outreach team, you will be responsible for performing street outreach to individuals experiencing homelessness, building trusting relationships, and connecting them with essential services and resources.

Key Responsibilities:
  • Conduct mobile outreach and create client service engagement opportunities for homeless individuals and families on the streets.
  • Follow the Engagement, Assessment, and Referrals (E.A.R.) procedure as defined in Catholic Charities' Outreach Services (OS) Policy and Procedures.
  • Facilitate and maintain community relationships to create referral pathways for program participants into Catholic Charities' programs.
  • Assist with screening of potential program participants for the Homelessness Prevention and Rapid Re-Housing programs, emphasizing the engagement of homeless veterans.
  • Provide program materials and referral training sessions to community partners regarding shelter services, including outreach to motels, churches, and downtown merchants.
  • Provide support to participants as they transition from street to shelter to housing, intervening in crisis situations, promoting positive solutions, and re-establishing stability.
  • Conduct thorough assessments to identify clients' unique stories, risk factors, and strengths to build upon for successful program outcomes.
  • Develop strength-based/solution-focused individualized action plans that promote income growth and housing.
  • Coordinate wrap-around services, including mental health, legal assistance, entitlement benefits, healthcare, substance abuse treatment, job training, and housing assistance.
  • Practice assertive engagement to motivate, encourage participation, and promote follow-through.
  • Train, supervise, and schedule Outreach Workers.
  • Prepare monthly reports on program data and client summaries as needed.
  • Support staff in tracking and sharing information for reporting and contract compliance.
  • Support management in interviewing and hiring new individuals.
  • Participate in program improvement and development, cultivating partnerships with contractors or other providers.
  • Follow safety protocols for community street outreach.
  • Perform job functions in line with the policies and procedures guiding the work of this position, the program, and the agency.
Requirements:
  • High School Diploma or High School Equivalency (HSE) and 1-2 years' experience working as an outreach worker or equivalent related work experience required.
  • Understanding of causes of homelessness, experience working within social services, knowledge of Housing First, street outreach methods, and relevant community resources.
  • Completion of training and/or certification to be able to provide specialized services and increased performance as an outreach worker.
  • Must become certified in CPR and First Aid within six months of transfer to this position or hire date.
  • Ability to work under pressure with a positive, solution-oriented approach, experience in crisis intervention and problem-solving, and ability to diffuse intense situations.
  • Ability to learn and apply various engagement techniques to a variety of situations.
  • Cooperative, friendly, and helpful attitude with clients and co-workers, ability to work closely with other employees to ensure a positive, constructive environment within the program and throughout the agency.
  • Computer literacy required, including experience with Office 365 and Excel.
  • Strong written and verbal communication, organizational, conflict resolution, and problem-solving skills.
  • Passion and enthusiasm for the mission of Catholic Charities and its clients.
  • Valid driver's license and at least state-required minimum of automobile insurance, clear DMV driving record, and ability to provide own transportation.
  • Must pass DOJ background clearance (fingerprinting) in accordance with the Diocese of Santa Rosa's policies, prior to start of employment.
  • Bilingual (English/Spanish) preferred, but not required.

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