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Regional Operations Director

2 months ago

Oklahoma City Oklahoma, United States Great Day Improvements: A Family of Brands Full time
Job Summary

We are seeking a highly skilled Regional Operations Manager to join our team at Great Day Improvements: A Family of Brands. As a Regional Operations Manager, you will be responsible for ensuring the successful execution and attainment of operational strategic goals within your region.

Key Responsibilities
  • Execute operational strategic goals concerning corporate policies, customer service, cost of goods sold, revenue growth, and earnings before interest, taxes, depreciation, and amortization (EBITDA) within the region.
  • Identify areas that need improvement, coach, and develop division leadership to ensure a high-performing and professional local team.
  • Monitor and review operational performance reports, customer surveys, and financial reports to ensure we achieve operational objectives and provide accountability for underperforming divisions.
  • Provide capacity planning for installations, collaborate with recruiting to meet capacity goals, ensure successful onboarding of new team members, and that new and existing employees have received the required training and coaching to perform their responsibilities at the highest level.
  • Coach and foster teamwork and trust within the operations team, remove silos, and build positive collaboration among operations, sales, and centralized teams.
  • Require and actively promote positive, regular, and proactive communication with our customers at every stage of the customer experience.
Requirements
  • Bachelor's degree or educational equivalent preferred.
  • 5-7 years of relevant experience, preferably in the construction/remodeling industry.
  • Commitment to completing assignments on time and within budget.
  • Leadership experience with a proven ability to hire, develop, and motivate talent.
  • Creative and practical problem-solving/critical-thinking skills.
  • Computer software competencies (MS Office 365).
  • Excellent written and verbal communication skills.
  • Knowledge and understanding of profit and loss statements and general accounting.
  • Ability to work standard retail hours consisting of weekends and evenings.