Director of Operations
2 days ago
Vyve Broadband is seeking a highly skilled and experienced Director of Operations to lead our technical operations team. As a key member of our leadership team, you will be responsible for managing daily operations, coordinating customer service and technical operations, and ensuring plant reliability.
Key Responsibilities:- Manage local technical managers, supervisors, and teams to ensure the highest level of customer service.
- Interact with coworkers, vendors, management, and representatives of other organizations to obtain and disseminate information, advise on projects, resolve conflicts, set priorities, coordinate activities, and complete projects within time and budget constraints.
- Monitor and manage key technical metrics, node health, and system reliability.
- Coordinate the management of service initiatives requested by local offices and call centers on behalf of our customers.
- Coordinate relations and customer service efforts between Broadband Technicians and regional commercial managers to promote smooth working relationships and superior customer service.
- Lead team efforts to provide problem-solving and find optimal solutions for daily field and headend operations.
- Lead technical efforts in emergency or extraordinary events and promote smooth coordination between other departments, including our NOC, dispatch, retail offices, and call centers.
- Manage, direct, and assure a positive work environment for technical teams, including human resource management, establishing career paths, training, hiring, organizational management, and related legal and government regulations.
- Drive activities of commercial business projects and sales by synchronizing technical and business teams.
- Seek out opportunities for system expansions, company growth, and operational efficiencies.
- Lead efforts to drive sales and upgrades through the field team.
- 10 years of operations management experience, with at least 5 years of experience in cable/Internet operations preferred in an HFC environment.
- Previous experience managing technical teams is required; history of progressive advancement within an organization; proven track record of successful team building, collaboration, negotiation, and motivation.
- Well-documented history of progressive and effective leadership and management success with an inclusive, team-oriented management style.
- A friendly and fun work environment.
- Communication and training.
- Great benefits package.
- Employees who live in our markets are eligible for courtesy cable, including free or reduced-priced video, internet, and voice services.
- A culture that encourages growth.
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