Regional Director of Quality Assurance

4 weeks ago


Oklahoma City, Oklahoma, United States Driveline Full time
Job Summary

The Regional Director of Quality Assurance will lead and manage all training activities within a given geographical area. This position is responsible for the training of all new District Managers and the continued training of current District Managers. The Regional Director will also help in the training and development of the field merchandisers.

Key Responsibilities
Drive consistency of approach and process with a focus on improved implementation of HR business processes
Create and deliver training materials to the District Manager population focused on driving profitable results through high execution levels while minimizing cost
Plan, organize, and ensure staffing of all associate positions to accommodate specific project requirements
Identify non-performance trends by rep and district and help guide the proper actionable corrective action to maximize sales
Monitor plan objectives, completion results, company procedures, and performance standards of assigned field personnel
Demand high levels of quality output, of all associates, at all times with a single, consistent approach across regions
Help develop tools to identify execution gaps, then work with senior field leadership to develop training materials to help deliver long-term solutions
Must be capable to positively interact with District Managers, Regional Managers, and Senior Leadership, while meeting and exceeding customer expectations and adhering to company cost controls
Encourage and assist with employee growth and development
Involvement in the composition and delivery of reporting that will help to measure the efficacy of the District Managers and Regions

Requirements
Strong interpersonal skills with the ability to facilitate teamwork
Ability to persuade effectively and accept change with flexibility
Provide excellent client customer satisfaction
Strong communicator with experience leading diverse work teams
Bachelor's Degree in Marketing, Management, or related field preferred or equivalent supervisory/management experience
Proven success in current position
At least seven years of professional experience overall with a minimum of five years of mid-level leadership experience in a Merchandise Service Provider organization, retail, or CPG company, with a heavy emphasis on web-based tools and application
Waiting period and eligibility criteria apply for benefit programs

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