Parking and Transportation Operations Manager

7 days ago


Richmond, Virginia, United States Virginia Commonwealth University Full time
About the Role

Virginia Commonwealth University (VCU) is seeking a highly skilled Enforcement and Safety Supervisor to join our Parking and Transportation Services team. As a key member of our operations team, you will be responsible for overseeing the daily activities of our enforcement and safety staff, ensuring compliance with university, state, and federal policies, and delivering exceptional service to our customers.

Key Responsibilities
  • Oversee the daily activities of enforcement and safety staff, including special events, parking enforcement, and transit services.
  • Act as the primary point of contact for internal and external customers, providing exceptional customer service and resolving issues in a timely and professional manner.
  • Ensure compliance with university, state, and federal policies, and maintain accurate records and reports.
  • Collaborate with other departments and teams to achieve operational goals and objectives.
  • Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
Requirements
  • Previous supervisory experience in a parking and transportation operations environment.
  • High school diploma or equivalent required; bachelor's degree preferred.
  • Valid driver's license with a good driving record required.
  • Satisfactory completion of a criminal history background check required.
  • Excellent customer service skills and strong written and verbal communication skills.
  • Ability to work a flexible schedule, including weekends, holidays, and shift work.
  • Advanced computer and time management skills required.
  • Ability to lift 50 pounds and work in a fast-paced environment.
Preferred Qualifications
  • Supervisory experience in a parking and transportation operations environment.
  • Cash handling and customer service experience in a university setting.
  • Knowledge of policies and procedures relating to cash operations and customer service.
Working Conditions

This is a non-exempt position that requires working in a fast-paced environment with frequent customer interactions. The successful candidate will be able to work effectively in a team environment, prioritize tasks, and maintain accurate records and reports.

Salary and Benefits

The salary for this position is $43,000 per year. VCU offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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