Dispatch Resource Center Lead
2 weeks ago
Brightspeed is seeking a seasoned Operations Support Manager to lead our Dispatch Resource Center team. This role offers a unique opportunity to drive business growth, develop high-performing teams, and deliver exceptional customer experiences.
About the Role:The Operations Support Manager will be responsible for overseeing a team of 15-20 employees, handling escalations, building partner relationships, and maintaining production levels. A successful candidate will possess strong leadership, communication, and problem-solving skills.
Key Responsibilities:- Team Leadership: Supervise a team of 15-20 employees, providing guidance, coaching, and performance management.
- Escalation Management: Handle escalations from internal departments, ensuring timely resolution and excellent customer experience.
- Partner Relationship Building: Foster strong relationships with field support teams, promoting a positive experience for customers.
- Leadership Experience: 4-6 years of leadership experience or equivalent bachelor's degree.
- Skills: Strong leadership, team building, customer service, analytical, problem-solving, conflict resolution, and interpersonal skills.
$100,000 - $140,000 per year, based on experience and location.
Benefits:- Competitive Compensation: Attractive salary range based on experience and location.
- Comprehensive Benefits: Medical, dental, vision, life insurance, employee assistance program, 401K plan with company match, and voluntary benefits.
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