Network Support Specialist

1 week ago


Mount Laurel, New Jersey, United States Relevante Full time
Job Title: Network Support Engineer

We are seeking a highly skilled Network Support Engineer to join our team at Relevante, Inc. Our client, a leading Telecommunications firm in the Mount Laurel, NJ area, requires a professional with expertise in network support and maintenance.

Key Responsibilities:
  • Provide technical advice and support for network systems, processes, and technologies.
  • Review and update escalated and assigned tickets.
  • Check, validate, and update ticket documentation.
  • Troubleshoot, escalate, and/or resolve tickets within defined SLAs.
  • Provide technical assistance for escalations from Frontline Support Group.
  • Leverage remote support tools to resolve support requests.
  • Appropriately manage expectations of clients and peers.
  • Identify solutions for hardware, software, and network issues.
  • Assist with special projects as assigned.
  • Occasional travel for customer support issues or training sessions may be required.
Requirements:
  • Bachelor's degree from an accredited college in Information Technology, Computer Science, or related field.
  • Intermediate knowledge of network protocols, configurations, and operations.
  • Exposure to help desk processes and procedures with experience with service desk management tools.
  • Required Technical Skills:
    • 2-4 years working with Switching/Routing and VoIP technologies.
    • 2+ years working with a Service Provider Network/Data Center environment.
    • Excellent understanding of Hosted PBX service and associated technologies.
    • Excellent knowledge of network protocols, configurations, and operations.
    • Excellent knowledge of industry routing and switching protocols.
    • Excellent knowledge and understanding of VoIP Protocols: SIP, RTP, RTCP.
    • Experience with Cisco, ADTRAN, Fortinet, and Ciena hardware.
    • CCNA certification or equivalent networking certification required.
  • Able to directly perform configuration changes and updates to switches and routers, including VLAN configurations.
  • The ability to use Microsoft Office (Word, Excel, Visio) effectively and other back-office tools.
  • The ability to update and create network diagrams.
  • Knowledge of Windows Operating Systems.
Desired Technical Skills:
  • Experience with Metaswitch Hosted PBX platform.
  • Knowledge of Microsoft Collaboration Communications, Microsoft Teams Voice, and has an MS 700 or MS 721 certificate.
  • Intermediate knowledge of wireless technologies.
  • Good understanding of call flows.
  • Experience with Yealink and Polycom phones.
  • Knowledge of Linux Operating Systems.
Benefits:
  • Medical Insurance.
  • Dental Insurance.
  • Life Insurance.
  • Short / Long Term Disability.
  • 401(k) - Retirement Plan.
  • Tuition Reimbursement Program.

We offer a competitive salary and a comprehensive benefits package. If you are a motivated and experienced Network Support Engineer looking for a new challenge, please submit your application.



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