IT Support Specialist for Critical Mission Needs
4 days ago
Job Summary:
We are seeking a skilled IT Support Specialist to join our team at the Aberdeen Proving Ground, Maryland. As a US Citizen with Secret Clearance, you will provide Tier 2 support to over 300 users across various areas of hardware, software, and networking.
About Link Solutions, Inc.
Link Solutions, Inc. is a quality and compliance-focused company delivering reliable and effective Information Technology services to government clients in support of critical mission needs. We hold certifications in ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013, and CMMI ML3 for Services and Development.
Responsibilities:
- Perform technical functions such as system analysis, user and server account creation tracking, group policy management, scripting, and accounts management.
- Ensure all issues received via email or assigned by the RNEC during duty hours are responded via email, phone call, or through desktop support.
- Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms including Windows 10, iOS, Microsoft Office 365, OneDrive, Trellix HBSS and HIPS, SharePoint, and Microsoft Active Directory.
- Install new computers and relocate existing ones within locations as needed. Install computer hardware and software to ensure users are fully functional and operational without errors.
- Monitor compliance with information management policies during account verification.
- Update and maintain current approved Microsoft Windows OS images and provide feedback on software and configuration changes.
- Diagnose and repair hardware and software-related issues for computers, network printers, scanners, and mobile devices across unclassified and classified environments.
- Develop, test, and implement new software and patches prior to release to the general user base.
- Provide guidance on technical aspects of computers and systems used by organization users.
Qualifications:
- Must be a US Citizen.
- Able to obtain and maintain a DoD Secret Clearance (will sponsor the right candidate).
- AA degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts, or two years of relevant experience in lieu of degree.
- IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140.
- Computing environment ISSM certification (or obtainable within 6 months of hire).
- Experience with Active Directory, Windows 10, Microsoft Office 365, iPhone, and remote desktop (Citrix).
Salary: $70,000 - $90,000 per year
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