Computer Systems Support Professional
5 days ago
Link Solutions, Inc. is a leading provider of Information Technology services to government clients, delivering mission-critical solutions in support of critical needs.
Job Summary: We are seeking a highly skilled Computer User Support Specialist to join our team at the Aberdeen Proving Ground, Maryland.
Key Responsibilities:
- Provide Tier 2 concierge-like support to over three hundred users via email, Microsoft Teams, and Remedy incident tracking system.
- Assist with hardware, software, mobile device, networking, system administration, licensing management, and printer support.
- Develop and implement technical solutions for user issues, ensuring minimal downtime and maximum productivity.
- Collaborate with cross-functional teams to identify and resolve complex technical problems.
Requirements:
- Must be a US Citizen.
- Ability to obtain and maintain a DoD Secret Clearance.
- AA degree in Computer Science, Information Systems, or related field or two years of relevant experience.
- IAT Level II Certification equivalent or higher (CompTIA Security+ CE, CCNA Security, etc.).
- Computing environment Information System Security Manager (ISSM) certification or obtain within six months of hire.
Preferred Qualifications:
- Active Secret Clearance.
- BA/BS degree in IT Service Management, Computer Science, Information Systems, or related field.
- IAT Level III Certification equivalent or higher (CASP+, CCNP Security, etc.).
- Experience with Dameware, Active Directory, Windows 10, Microsoft Office 365, iPhone, and remote desktop (Citrix).
Additional Information: We offer a competitive compensation and benefits package, including paid holidays, medical, dental, vision, company-paid long and short-term disability, life insurance, and more.
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