IT Technical Support Specialist

4 days ago


Aberdeen Proving Ground, Maryland, United States Abacus Technology Full time
About Abacus Technology

We are seeking an experienced IT Specialist to provide technical support for the Army at the Aberdeen Proving Ground. This is a full-time position.

Key Responsibilities:
  • Administer and support servers and storage services in a complex, virtual environment.
  • Support user administration, including developing new methods and procedures for providing customer service to end users and technical support.
  • Provide advice and guidance on a wide range of IT and storage issues, interpreting policies, standards, and guidelines.
  • Analyze difficult issues affecting IT systems, evaluate and recommend adoption of new or enhanced approaches to delivering IT and storage services.
  • Test system functionality and ensure optimal use of commercially available products.
  • Evaluate IT and storage products and services, prepare reports, and provide status updates as needed.
Requirements:
  • 3+ years experience in a technical support or IT specialist role.
  • Bachelor's degree in a related field.
  • Security+ certification (or equivalent).
  • Ability to obtain Microsoft Certified Desktop Professional certification within six months.
  • Experience developing and/or interpreting policies or procedures.
  • Experience troubleshooting PKI token and Common Access Card issues.
  • Extensive knowledge of IT concepts, principles, methods, and practices, with experience in system administration.


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