Tenant Services Coordinator

5 days ago

East Stroudsburg, Pennsylvania, United States Family Practice & Counseling Network Full time
Tenant Services Coordinator Job Description

Job Summary:

The Tenant Services Coordinator will be responsible for managing all aspects of the leasing component for a program providing blended case management and permanent supportive housing services to individuals with serious mental illness in Carbon, Monroe, and Pike counties. This includes ensuring compliance with HUD and other funding body regulations, data entry and reporting, inspections of all leased units, tracking of and calculating program participant rent responsibility, and acting as liaison between landlord and program participants to ensure that all units are maintained appropriately.

Key Responsibilities:

  1. Manage all leasing functions for the Permanent Supportive Housing and Master Leasing/Bridge Programs.
  2. Build and develop relationships with community landlords and property managers.
  3. Locate and conduct HQS inspections on apartments for the program and/or coordinate HUD inspections through the Public Housing Authorities.
  4. Negotiate lease conditions and rents with prospective landlords.
  5. Gather proof of household income and calculate participant rent responsibility and utility allowances in accordance with HUD regulations; prepare documents for program participant signatures.
  6. Track renewal dates for leases and rent calculations.
  7. Enter all data, client and landlord info onto spreadsheets and Homeless Management Information System, including annual updates, rent changes, lease and inspection renewals.
  8. Provide monthly reports to Director.
  9. Maintain all housing program data and assist in preparation for APR and HUD grant renewals.
  10. Maintain a secured inventory of periodically verified leased property access hardware/software/codes.
  11. Responsible for payment of all housing related bills to include utility payments, utility allowances, security deposit and rents, repairs, etc.
  12. File documents, maintain and update all leasing files, close out leasing files when leases are not renewed.
  13. Coordinate, schedule, and assist with program participant move in and move out of program.
  14. Act as liaison between program participant and landlord for repairs to unit.
  15. Conduct walk through inspections with program participate prior to entry, quarterly during program enrollment, and upon exit of the program; coordinate repairs with landlords and scheduling cleaning as applicable.
  16. Maintain appropriate program participant census levels.
  17. Participate in regularly scheduled meetings with both internal and external stakeholders.
  18. Additional duties as assigned.

Requirements:

The ideal candidate will have a Bachelor's Degree in a Human Service Field and a minimum of two years' experience and demonstrated competence with housing, homelessness, and behavioral health. Strong communication and interpersonal skills are essential, as well as the ability to work independently and as a team member. HQS or NSPIRE Inspection Certification is a plus.

Physical Requirements:

The Tenant Services Coordinator will need to be able to be mobile to travel to participant apartments and have physical capability to do this. Walking and the ability to carry a laptop or other mobile devices, books, binders or other work items may be needed while traveling in the community.

Equal Opportunity Employer:

Family Practice & Counseling Network is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.

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