Customer Service Associate
3 days ago
We are seeking a highly skilled and motivated Customer Service Associate to join our team at Superpawn. This is a full-time Retail Sales position that requires excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences.
Key Responsibilities- Provide top-notch customer service to ensure customer satisfaction and loyalty.
- Greet and interact with customers to develop a rapport and provide financial solutions.
- Perform sales and loan transactions in accordance with established policies and procedures.
- Handle cash and negotiable items in accordance with company policies and regulatory requirements.
- Answer incoming calls and communicate effectively with coworkers and managers.
- Partner with employees to create a positive and memorable customer experience.
- Must be willing and able to lift/carry up to 50 pounds.
- Ability to work with firearms and become firearms certified.
- Minimum Age: 18 years old.
- High School Diploma, GED, or equivalent experience.
- Strong desire to work, serve customers, and be team-oriented.
- Ability to multi-task in a fast-paced environment.
- Ability to perform basic math calculations proficiently.
- Cash handling experience is preferred.
- Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options.
- The best working hours in the business, with most stores open from 9AM to 6PM and closed on Sundays.
- Earned Wage Access program available to all employees on the second day of employment.
- Unlimited commission above the hourly base rate.
- VACATION: Employees are granted one week of paid vacation after completing six months of active, full-time service.
- SICK/PERSONAL: Eligible employees are granted 8 hours of sick time after six months of employment and 16 hours each anniversary thereafter.
- Employee discounts available to all employees on the first day of active employment.
- Tuition Reimbursement with FirstCash Education available to full-time employees.
- Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
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