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Branch Operations Supervisor

2 months ago

Red Bluff, California, United States Sierra Central Credit Union Full time

Job Type:
Full-time

Position Overview:
The Branch Operations Supervisor plays a crucial role in collaborating with the Branch Vice President to ensure that the branch consistently achieves or surpasses its designated production targets. This position requires active engagement with all team members to foster a culture of success and adherence to the Sales Audit Program, with the goal of achieving a Sales Audit rating of "Meets Standards" or higher.

Key Responsibilities:

  1. Effectively communicate through written reports and verbal interactions with both members and staff.
  2. Utilize mathematical skills to perform basic calculations and analyze financial data.
  3. Apply logical reasoning to follow instructions provided in various formats.
  4. Address challenges involving multiple variables in standardized situations.
  5. Interpret essential documents such as safety guidelines and operational manuals.
  6. Perform advanced functions on the credit union's computer systems related to account management.
  7. Engage in activities assigned by the Branch Vice President to meet sales objectives, including telemarketing and in-branch promotions.
  8. Achieve or exceed personal sales targets.
  9. Demonstrate resilience under pressure while managing conflicting deadlines.
  10. Exhibit cooperative behavior with colleagues and supervisors at all times.
  11. Ensure the operational integrity of the branch.
  12. Gain comprehensive knowledge of procedures to effectively supervise and mentor staff in branch operations.
  13. Implement a continuous cross-training program to ensure coverage for all branch functions.
  14. Develop staff schedules within the assigned FTE allowance to meet member service needs.
  15. Carry out supervisory duties in compliance with organizational policies and legal requirements.
  16. Train platform staff in teller and back-office responsibilities, providing assistance as needed.
  17. Support team members in identifying and correcting posting discrepancies.
  18. Maintain accurate records to verify transaction postings and balancing.
  19. Respond to member inquiries and complaints promptly and effectively.
  20. Oversee daily processing and balancing of negotiable items and cash management.
  21. Perform essential operational duties to ensure high-quality member service.
  22. Assign tasks and evaluate work for accuracy and compliance with policies.
  23. Streamline procedures to enhance team efficiency.
  24. Document and maintain performance records, providing feedback and conducting evaluations.
  25. Foster a positive work environment and address grievances swiftly.
  26. Monitor branch cash limits and ensure adequate cash supply for member services.
  27. Provide ongoing training to staff on required practices and compliance regulations.
  28. Actively participate in the branch's sales initiatives to meet or exceed individual goals.
  29. Maintain professionalism and respect in all interactions with members and colleagues.
  30. Be prepared to travel for training and support at other branches as needed.
  31. Stay updated on training and development opportunities.
  32. Perform additional duties as assigned.

Physical Requirements:
The physical demands of this role include prolonged periods of sitting or standing, occasional bending and walking, and the ability to lift and carry objects weighing up to 25 pounds. Flexibility to travel to various locations on short notice is also required.

Qualifications:

  1. High School diploma or equivalent.
  2. A minimum of five years of experience in a credit union or financial institution, with a strong background in cash handling and branch operations.
  3. Proficient in basic computer functions and programs.
  4. Advanced knowledge of Office software is essential.
  5. Strong organizational and leadership abilities are necessary.
  6. Successful completion of required training courses as designated by the Talent Development Center.

Salary: $66,560 - $75,924

Salary Description:
$66,560 - $75,924