Financial Services Associate

4 weeks ago


Red Bluff, California, United States Sierra Central Credit Union Full time
Job Title: Part-time Financial Services Associate

Sierra Central Credit Union is seeking a highly motivated and detail-oriented Part-time Financial Services Associate to join our team. As a key member of our branch team, you will provide exceptional member service, promote credit union services, and contribute to achieving branch and individual sales goals.

Key Responsibilities:
  1. Provide accurate, prompt, and professional member service while promoting credit union services.
  2. Actively participate in branch efforts to meet or exceed assigned production goals.
  3. Communicate effectively with a wide range of personality types and provide excellent customer service.
  4. Work well under pressure, meeting multiple and sometimes conflicting deadlines.
  5. Adapt to changing member services requirements, including scheduling flexibility and ability to multi-task.
  6. Perform accurate complex input/output functions on credit union computer systems.
  7. Travel to other branches as business needs dictate and attend training classes.
  8. Demonstrate cooperative behavior with colleagues and supervisors.
  9. Provide accurate, prompt, courteous, and efficient service to credit union members.
  10. Maintain a satisfactory performance record, including balancing, attendance, and sales referrals.
  11. Perform daily duties in compliance with established policies, procedures, and guidelines.
  12. Inform members about additional credit union products and services.
  13. Achieve assigned individual sales goals and actively participate in all branch efforts to meet or exceed assigned production goals.
  14. Maintain security of all cash, deposited items, and negotiable instruments.
  15. Answer the telephone in accordance with established phone answering sequence and adhere to a service quality script.
  16. Ensure each interaction with members and co-workers is polite, professional, and respectful.
  17. Complete required training courses per the Training Development Department or as specified by SVP/RVP.
Requirements:
  1. High school diploma or equivalent is required.
  2. Familiarity with basic computer functions and programs is necessary.
  3. Previous cash handling experience and working knowledge of Microsoft Office programs are preferred.
  4. Successful completion of required training courses per the Career Path Program is required.

Starting pay is $20.38 an hour depending on experience, along with a great choice of benefits for full-time and part-time employees.



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