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PAP Equipment Specialist

2 months ago

Cleveland, Ohio, United States Medical Service Company Full time
About Medical Service Company

Medical Service Company is a family-owned and operated durable medical equipment and respiratory provider with over 70 years of experience in the industry.

Job Summary

We are seeking a highly skilled Sleep Intake Specialist to join our team. As a Sleep Intake Specialist, you will be responsible for processing new PAP equipment and supply orders, obtaining essential documentation, and collaborating with healthcare providers, patients, and insurance companies to ensure timely and accurate processing of PAP orders.

Responsibilities
  • Receive and review new PAP orders from healthcare providers or patients.
  • Enter patients' information and PAP orders into the system.
  • Work in e-prescribing systems to receive orders and process orders.
  • Pull documentation from physician-based systems.
  • Verify the completeness and accuracy of order information, including prescription details, documentation, and insurance coverage.
  • Ensure compliance with regulatory requirements and company policies during the order processing.
  • Proficient knowledge of payor qualification and documentation requirements and guidelines.
  • Maintain comprehensive and accurate records of PAP equipment orders, insurance information, and patient details.
  • Obtain proper documentation for billing, reimbursement, and compliance purposes.
  • Follow up on task progress, ensuring timely completion and adherence to established deadlines.
  • Ability to accurately document patient and referral interactions, including issue descriptions, resolutions, and follow-up actions taken.
  • Communicate with patients and referrals regarding order status, delivery schedules, and any necessary documentation or information required.
  • Address patient inquiries, concerns, and provide appropriate support throughout the ordering process. Collaborate with other departments to assist in processing orders.
  • Responsible for meeting metric standards set by Sleep Intake Manager to ensure success.
  • Proper etiquette and professionalism are required.
  • Perform other duties as assigned.
Qualifications
  • Graduate of an accredited high school.
  • Minimum of 1-2 years' experience as an administrative assistant or equivalent.
  • Knowledge of PAP equipment, respiratory equipment, and basic DME industry is helpful.
  • Perform office/clerical motor skills and extensive computer and telephone usage.
  • Excellent communication and customer service skills for both internal and external customers.
  • Detail oriented with excellent interpersonal and organization skills (team player).
  • Demonstrates the ability to multi-task.
Benefits
  • Competitive pay starting at $17.50 per hour.
  • Advancement opportunities.
  • Medical, dental, and vision insurance.
  • HSA account with company contribution.
  • Pet insurance.
  • Company-provided life and AD&D insurance.
  • Short-term and long-term disability.
  • Tuition reimbursement program.
  • Employee assistance program (EAP).
  • Employee referral bonus program.
  • DEI&B program.
  • Social recognition program.
  • Employee engagement opportunities.
  • CALM app.
  • 401(k) with a matching program and Roth IRA.
  • Company discounts.
  • Payactiv/on-demand pay.
  • Paid vacation, sick days, YOU (mental health) days, and holidays.