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Client Support Specialist
2 months ago
Liberty Medical Specialties, Inc., a prominent provider of home medical solutions, is seeking a dedicated full-time Customer Service Representative.
Role ResponsibilitiesThe Customer Service Representative (CSR) is essential in managing the initial intake of patient referrals and assisting customers. This role involves verifying insurance benefits and providing fundamental equipment demonstrations. Additionally, the CSR is tasked with organizing and overseeing the necessary documentation for efficient billing and collections.
Key Duties Include:- Processing orders and performing essential customer service tasks, which include gathering patient demographic, medical, and therapy details, along with insurance financial information.
- Handling retail sales transactions and maintaining inventory as required.
- Collaborating with distribution to ensure timely delivery and setup of medical equipment and supplies.
- Communicating with customers and referral sources regarding updates, changes, and order modifications.
- Participating in an on-call rotation after completing training requirements.
Candidates must possess:
- A foundational understanding of medical terminology and diagnostic codes.
- Recent experience in insurance verification and healthcare benefits assessment.
- Strong organizational and communication skills.
- Reliable attendance and a High School Diploma.
- Ability to pass a drug screening.
Preference will be given to candidates with:
- Some college education.
- A minimum of 6 months of relevant experience.
This is a full-time position offering a comprehensive benefits package, including medical, dental, vision, life insurance, paid time off, holiday pay, and a 401(k) plan.
Compensation: Hourly wage.
Liberty Medical Specialties is committed to providing exceptional care to our patients and adheres to the principles of equal employment opportunity, ensuring a fair hiring process for all candidates.
