Assistant Store Manager

23 hours ago


Long Beach, Mississippi, United States Channel Control Merchants Full time
Job Summary:

The Assistant Store Manager plays a crucial role in driving sales, maximizing profitability, and maintaining a positive shopping experience for customers while providing leadership and support to store staff.

Duties and Responsibilities:
  • Recruitment and Staff Management: Assist the Store Manager in recruiting, hiring, training, and developing a high-performing team of sales associates, ensuring that staff are trained on product knowledge, sales techniques, merchandising standards, and customer service standards.
  • Operational Oversight: Oversee all front-end and back-end operational aspects of the business, including cash handling, security checks, and facility maintenance, to ensure a safe and secure environment for customers and staff.
  • Leadership and Guidance: Provide leadership and guidance to store staff, including coaching, mentoring, and performance management, to foster a positive work culture and achieve operational excellence.
  • Sales Strategies and Execution: Support the execution of sales strategies and initiatives to drive revenue growth, increase foot traffic, and meet or exceed sales targets and goals.
  • Merchandising and Visual Displays: Collaborate with the Store Manager to execute merchandising strategies, including product placement, pricing, promotions, and visual displays to optimize sales and enhance the customer shopping experience.
  • Compliance and Safety: Support store compliance with company policies and procedures regarding safety, security, loss prevention, and operational standards, and take appropriate action to address any violations or issues.
  • Customer Service: Handle escalated customer inquiries, complaints, and issues in a professional and timely manner, striving to resolve problems to the customer's satisfaction and uphold the store's reputation.
  • Scheduling and Labor Management: Assist with scheduling and labor management to ensure adequate staffing levels and optimal labor costs.
Requirements:
  • Leadership Experience: Previous experience in retail management or leadership.
  • Leadership and Management Skills: Strong leadership and management skills, with the ability to motivate, coach, and develop a team of employees to achieve goals and objectives.
  • Communication and Interpersonal Skills: Excellent communication, interpersonal, and customer service skills, with the ability to build relationships and interact effectively with customers and staff.
  • Retail Operations Knowledge: Knowledge of retail operations, including merchandising, sales techniques, and customer service.
  • Technical Skills: Proficiency in using computer systems and software applications, including point-of-sale (POS) systems and Microsoft Office Suite.
  • Flexibility and Availability: Flexibility to work a varied schedule, including evenings, weekends, and holidays, to accommodate store operating hours and business needs.


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