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Assistant Store Manager

2 months ago

Long Beach, Mississippi, United States Channel Control Merchants Full time
Job Summary:

The Assistant Store Manager plays a crucial role in driving sales, maximizing profitability, and maintaining a positive shopping experience for customers while providing leadership and support to store staff.

Key Responsibilities:
  • Recruitment and Training: Assist the Store Manager in recruiting, hiring, training, and developing a high-performing team of sales associates.
  • Operational Excellence: Oversee all front-end and back-end operational aspects of the business, including inventory control, customer service, and staff management.
  • Leadership and Guidance: Provide leadership and guidance to store staff, including coaching, mentoring, and performance management, to foster a positive work culture and achieve operational excellence.
  • Sales Strategies: Support the execution of sales strategies and initiatives to drive revenue growth, increase foot traffic, and meet or exceed sales targets and goals.
  • Merchandising and Visual Displays: Collaborate with the Store Manager to execute merchandising strategies, including product placement, pricing, promotions, and visual displays to optimize sales and enhance the customer shopping experience.
  • Store Compliance: Support store compliance with company policies and procedures regarding safety, security, loss prevention, and operational standards.
  • Customer Service: Handle escalated customer inquiries, complaints, and issues in a professional and timely manner, striving to resolve problems to the customer's satisfaction and uphold the store's reputation.
  • Administrative Tasks: Assist with scheduling and labor management, store opening and closing procedures, and other tasks assigned by the Store Manager.
Requirements:
  • Leadership Experience: Previous experience in retail management or leadership.
  • Communication Skills: Excellent communication, interpersonal, and customer service skills, with the ability to build relationships and interact effectively with customers and staff.
  • Retail Operations Knowledge: Knowledge of retail operations, including merchandising, sales techniques, and customer service.
  • Technical Skills: Proficiency in using computer systems and software applications, including point-of-sale (POS) systems and Microsoft Office Suite.
  • Flexibility: Flexibility to work a varied schedule, including evenings, weekends, and holidays, to accommodate store operating hours and business needs.