IT Incident Coordinator
2 months ago
IT Incident Coordinator
Rate: $40/hr. C2C
Duration: 12 months
Location: Remote
Experience: 5-7 years' Experience
Key Responsibilities:
- Facilitates major IT systems incident management processes and resolutions.
- Assists the team in mobilizing the necessary resources to address critical incidents in alignment with service level agreements and operational level agreements.
- Ensures effective communication during significant system outages, keeping IT management and business stakeholders informed until resolution.
- Documents and maintains a chronology of events during incident management discussions.
- Experience in Incident Management
- Strong communication skills (both written and verbal)
- Ability to respond with urgency
- Process-oriented mindset
- Technical proficiency across various IT platforms
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