IT Incident Coordinator

2 months ago


Malvern, Pennsylvania, United States CyberTec Full time
Seeking a junior candidate - NO H1B/CPT

IT Incident Coordinator

Rate: $40/hr. C2C
Duration: 12 months
Location: Remote
Experience: 5-7 years' Experience
Key Responsibilities:
  • Facilitates major IT systems incident management processes and resolutions.
  • Assists the team in mobilizing the necessary resources to address critical incidents in alignment with service level agreements and operational level agreements.
  • Ensures effective communication during significant system outages, keeping IT management and business stakeholders informed until resolution.
  • Documents and maintains a chronology of events during incident management discussions.
Required Qualifications:
  • Experience in Incident Management
  • Strong communication skills (both written and verbal)
  • Ability to respond with urgency
  • Process-oriented mindset
  • Technical proficiency across various IT platforms


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