Incident Resolution Specialist

2 days ago


Malvern, Arkansas, United States CyberTec Full time
Incident Management Opportunity

We are seeking a skilled Incident Management professional to join our team at CyberTec.

Key Responsibilities:

  • Support major IT systems incident management processes and resolutions.
  • Coordinate resources to resolve critical incidents in accordance with service level agreements and operational level agreements.
  • Ensure effective communication during system outages, keeping IT management and the business updated until the incident is resolved.
  • Document and chronicle events during incident management conference calls.

Requirements:

  • Incident management experience.
  • Effective communication skills.
  • Ability to respond with a sense of urgency.
  • Process-oriented approach.
  • Technical expertise across multiple IT platforms.

Rate: $40/hr. C2C

Duration: 12 months

Location: Malvern, PA



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