Customer Service Representative

2 weeks ago


Incline Village, Nevada, United States Natural Grocers Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Good4U Crew, you will be responsible for providing exceptional customer service, handling cash transactions, and supporting various departments within the store.

Key Responsibilities:

  • Provide world-class customer service to ensure a positive shopping experience
  • Process cash transactions accurately and efficiently
  • Support various departments, including stocking, greeting, and promoting special events
  • Participate in our Nutrient to Know About program to educate customers on nutrition and wellness

Requirements:

  • Strong communication and interpersonal skills
  • Previous retail experience, preferably in a customer-facing role
  • Cash handling and basic math skills
  • Ability to pass food safety training courses and certifications
  • Attention to detail and ability to manage changing priorities

Benefits:

  • Birthday bonus pay
  • Vitamin bucks (up to $2,080 earned as store credit annually)
  • Holiday pay for 5 holidays
  • Paid time off (sick days and vacation) that increases with tenure
  • Paid nutrition education
  • Good4U Crew Member discount
  • {N}power program (customer appreciation and rewards program)
  • Regular, scheduled pay increases
  • Advancement opportunities and career development
  • Health and wellness program
  • Employee assistance program (EAP)
  • Employee referral program

Physical Demands:

  • Must be able to constantly lift or carry up to 10 lbs., frequently lift or carry 11-20 lbs., and occasionally lift or carry 21-50 lbs.
  • Must be able to frequently push or pull up to 15 lbs. and occasionally push or pull 16-100 lbs.
  • Must be able to occasionally use the computer for data entry and use of mouse.

Environmental Requirements:

  • Must be able to frequently work with sharp tools and equipment, dust, fumes, and congested worksite.
  • Must be able to occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress.


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