Contact Center Specialist

6 days ago


Wilmington, Delaware, United States Christiana Care Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Specialist to join our team at Christiana Care. As a key member of our Contact Center, you will be responsible for providing exceptional patient experience and ensuring seamless communication between our patients and healthcare teams.

Key Responsibilities
  • Handle a high volume of inbound and outbound calls, responding to patient inquiries and concerns in a timely and professional manner.
  • Perform administrative duties, including patient intake paperwork, scheduling appointments, and maintaining accurate records.
  • Review and verify patient information to ensure accurate billing and data entry.
  • Collaborate with healthcare teams to resolve patient issues and concerns.
Requirements
  • High school graduate or equivalent required.
  • Prior experience in a call center, customer service, or medical office setting preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Proficiency in computer software and keyboarding skills required.
Benefits
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and supportive work environment.


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