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Clinical Support Specialist II

2 months ago

Wilmington, Delaware, United States New Hanover Regional Medical Center Full time


About New Hanover Regional Medical Center

New Hanover Regional Medical Center (NHRMC) is a leading healthcare provider dedicated to enhancing the health of our community. With a comprehensive network of hospitals and multi-specialty physician practices, we are committed to delivering exceptional care through our team of over 200 healthcare professionals. Our culture emphasizes excellence in practice, ensuring that our focus remains on our patients and the community we serve.

Position Overview

Location: New Hanover Medical Group

Department: NHMG-Dr. M. Messier

Full Time Equivalent: FTE: 1.0

Work Type: 64 to 80 Hours Pay Period

Work Schedule: 8HR DAY

Exempt from Overtime: Exempt: No

Key Responsibilities

Summary:

The Clinical Support Specialist collaborates with healthcare providers to evaluate, plan, and deliver outstanding patient care while implementing care plans. This role involves documenting clinical test results and communicating findings to physicians, alongside performing both administrative and clinical tasks.

Core Duties:

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1. Standards of Performance
  • Ownership - accountable for all outcomes of actions and efforts
  • Teamwork - demonstrates a readiness to assist colleagues and accept additional responsibilities as needed to support departmental efficiency
  • Communication - engages with patients and colleagues, listening attentively and maintaining respectful eye contact
  • Compassion - advocates for patients, families, and team members, showing genuine care and following up on concerns.
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2. Administrative Functions
  • Front desk duties, including answering calls and scheduling appointments
  • Welcoming patients, completing registration forms, and providing instructions
  • Maintaining and organizing medical records with proper documentation
  • Coordinating hospital admissions and external referrals for physicians
  • Processing prescription requests to pharmacies
  • Utilizing appropriate medical terminology in communications
  • Collaborating with pharmacies and insurance providers on prior authorizations
  • Adhering to legal and ethical professional standards.
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3. Clinical Responsibilities
  • Documenting patient interviews, medical history, and primary complaints
  • Accurately measuring vital signs
  • Performing routine EKGs and documenting results
  • Possessing a strong understanding of current medications and prescribing guidelines
  • Preparing and administering medications, vaccines, and treatments, understanding their purposes and potential side effects
  • Administering respiratory therapies, such as nebulizer treatments
  • Changing dressings, applying bandages, and performing first aid procedures
  • Conducting phlebotomy and specimen collection
  • Providing patient education regarding office policies, medications, disease management, home treatments, and dietary needs
  • Assisting physicians during examinations and minor surgical procedures
  • Managing supplies and equipment, including sterilizing instruments
  • Maintaining accurate temperature logs for refrigerators and conducting spore testing on autoclaves
  • Disposing of biohazard waste in compliance with OSHA standards
  • Ensuring accurate, legal, and ethical documentation at all times
  • Maintaining compliance with regulatory agencies such as HIPAA, OSHA, and CLIA.
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4. Patient Care Accountability
  • Ensuring patients receive comprehensive information and answers regarding their health and treatment plans
  • Completing all necessary documentation for the observation, planning, and evaluation of patient care
  • Tracking patients through radiology, laboratory, and other referrals
  • Assisting physicians with History and Physical examinations
  • Managing inventory of sample medications and conducting monthly checks for expired medications.
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5. General Practice Requirements
  • Maintaining current certification and fulfilling all continuing medical education (CME) requirements, including CPR
  • Undergoing physical examinations and annual TB skin testing
  • Providing telephone coverage and returning patient calls daily
  • Assisting front office staff with scheduling and clerical tasks
  • Refraining from discussing Patient Health Information in public in accordance with HIPAA guidelines
  • Demonstrating flexibility to cover various medical offices as needed
  • Adhering to departmental dress codes and wearing identification badges at all times.
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Position Requirements

Credentials (Essential):
* Certified Medical Assistant

Education (Essential):
* High School Diploma

Experience:
At least 1 year of prior experience in a medical or physician office setting.

Demonstrates performance standards (ownership, teamwork, communication, compassion) that enhance patient satisfaction and service excellence principles.

Performs additional duties as assigned. The individual will possess a combination of education, experience, and qualifications that align with the role.

Additional Information

This position description outlines the general nature and level of work performed by employees in this classification. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to the position. Duties may vary based on the job location. Receipt of this job description does not imply or create a promise of employment or an employment contract of any kind; employment with the Company is at will.

Consider a career at NHRMC and become part of this award-winning team

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