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Customer Service Leader

2 months ago

Charlotte Hall, Maryland, United States Food Lion Full time
Job Title: PT Customer Service Leader

Food Lion is seeking a PT Customer Service Leader to join our team. As a Customer Service Leader, you will be responsible for providing fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards.

Key Responsibilities:
  • Provide exceptional customer service by greeting each customer, using their name whenever possible, and ensuring a positive shopping experience.
  • Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual.
  • Maximize sales through excellent customer service and maintain a neat and clean presentation of the work station and front end area of the store.
  • Perform tasks as a sales associate when scheduled or as needed per the surge plan guidelines.
  • Perform other duties as assigned.
Requirements:
  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of cashier and service center.
  • Must meet minimum age requirements to perform specific job functions.
Physical Requirements:
  • Ability to use computers and other communication systems required to perform job functions.
  • Perform repetitive hand and arm motions.
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
  • Pull or push up to 75 lbs. on occasion.
  • Stand 100% of the time, frequently walking short distances.

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.