Support Operations Manager

3 days ago


San Francisco, California, United States Afresh Full time

Afresh is a rapidly growing tech company with a mission to reduce food waste and make fresh produce accessible to all. As a Support Operations Manager, you will play a vital role in building and improving our customer support processes, ensuring that our customers receive exceptional service and support. If you have a passion for process improvement, excellent communication skills, and a strong understanding of SQL and databases, we want to hear from you

About the Role

**Job Summary:** We are seeking an experienced Support Operations Manager to join our Customer Support Team. The successful candidate will be responsible for defining and improving workflows, practices, and standards to ensure that Afresh Support Engineers can deliver fast, reliable, and accurate customer support globally. If you have a passion for process improvement, excellent communication skills, and a strong understanding of SQL and databases, we want to hear from you

**Key Responsibilities:**

  • Research, define, and roll out or build tools to improve the speed and quality of support.
  • Work closely with Senior Management to help Support Engineers deliver on their components of overall company goals and objectives.
  • Grow with the organization and our needs as a team, potentially specializing in specific Partner needs, our engineering pod structure, and/or helping to build out the team by training future teammates.

**Requirements:

  • 2+ years of experience in technical customer support.
  • Strong SQL experience, both writing and understanding queries, and familiarity with data stores and databases.
  • Git or other version control experience.
  • Strong strategic and analytical thinker with exceptional execution and problem-solving capabilities.
  • Strong communication skills, both verbal and written.

**What You'll Get:**

  • Competitive salary: $95,000 - $130,000 per year.
  • Opportunities for growth and professional development.
  • A dynamic, fast-paced work environment.


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