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Technical Account Manager

2 months ago

Cincinnati, Ohio, United States Blue & Co. Full time
Job Title: Technical Account Executive

About the Role:

The Technical Account Executive at Blue & Co. will play a pivotal role in driving business growth and customer satisfaction. This position requires a unique blend of technical expertise and business acumen to deliver exceptional results.

Key Responsibilities:

  • Identify and pursue new business opportunities for Blue & Co.'s products and services, contributing to revenue growth and pipeline expansion.
  • Develop a deep understanding of customer needs and preferences, providing guidance to the Blue & Co. team to navigate complex sales and operations cycles.
  • Present tailored sales opportunities that align with customer objectives, working closely with leadership and sales teams to close deals.
  • Serve as the primary point of contact for senior customer leadership, fostering a strong business relationship that encompasses technical and business support.
  • Meet defined benchmarks and KPIs to ensure successful lead identification, engagement, and onboarding into Blue & Co.
  • Effectively communicate the value proposition of Blue & Co.'s services and potential business outcomes to partner organizations and their staff, highlighting how our solutions can drive benefits for them and their customers.
  • Build and lead a coalition of support within Blue & Co. and among customers, ensuring effective collaboration and opportunity ownership.
  • Communicate effectively across all levels within Blue & Co. and the customer's organization, ensuring all stakeholders are informed and engaged.
  • Cultivate a solid understanding of IT service delivery and its impact on budget, resources, and company operations.
  • Facilitate seamless customer onboarding experiences during and post-sale, ensuring smooth integration into Blue & Co.'s services and maximizing customer satisfaction and retention.
  • Ensure customer expectations are appropriately set and met, entering opportunity information in Blue & Co. systems as needed.
  • Provide detailed reporting to Blue & Co. leadership regarding the business health of the customer and market insights.
  • Proactively discover, define, report, and resolve customer concerns, contributing to the continuous improvement of Blue & Co.'s offerings.

Requirements and Expectations:

  • Possess foundational knowledge of IT solutions and a willingness to deepen this understanding, with the ability to link the technology's value to a customer's business objectives.
  • Demonstrate a continuous hunger for growth, opportunities, and knowledge in technology, business practices, and innovative solutions.
  • Proven ability to work both independently and collaboratively within a team to address and solve problems, showcasing initiative and a proactive approach.
  • Demonstrated leadership skills with the capacity to guide, inspire, and motivate an account team towards achieving collective goals.
  • Outstanding verbal and written communication skills, with the proficiency to clearly convey complex information to a diverse audience.
  • Influential in interactions, utilizing exceptional persuasion skills to achieve optimal outcomes.
  • Strong presentation skills, capable of engaging and educating a C-suite level audience effectively.
  • Thrives in a dynamic, fast-paced environment, adept at managing multiple projects and tasks simultaneously with a high degree of organization and efficiency.
  • Resilient under pressure, maintaining composure and focus to meet and exceed objectives.
  • Excellent organizational and time management skills, prioritizing tasks effectively to meet deadlines and targets.
  • Results-oriented, with a creative and energetic approach to tackling challenges and capitalizing on opportunities.
  • Maintains a positive, self-motivated, confident, and tenacious attitude, fostering a productive and encouraging work environment.
  • Holds a college/university degree in a related field; relevant experience may also be considered as a substitute for formal education, highlighting a commitment to learning and professional development.
  • Availability to travel to nearby sites as needed to partner branch offices and customer locations.

What We Offer:

Blue & Co. is a dynamic and innovative company that offers a range of benefits and opportunities for growth and development. If you are a motivated and results-driven individual with a passion for technology and business, we encourage you to apply for this exciting opportunity.