Technical Account Manager

4 weeks ago

Cincinnati, Ohio, United States Blue & Co. Full time

Job Summary:

The Technical Account Executive at Blue & Co. plays a pivotal role in bridging technical expertise with business acumen to deliver exceptional customer experiences. This role involves crafting a superior experience of delivered services, understanding customer needs, and defining specific business outcomes while guiding the full sales and operations cycle.

Key Responsibilities:

  • Identify profitable opportunities for Blue & Co. products and services, contributing to the growth of the new business pipeline and enhancing revenues.
  • Understand the customer's buying and decision-making processes, providing guidance to the Blue & Co. team for navigating these processes effectively.
  • Present new Blue & Co. service and product sales opportunities that support the customer's objectives, working in partnership with leadership and sales to close deals.
  • Act as the primary contact for senior leadership of customers, fostering a business relationship that encompasses both technical and business support.
  • Achieve defined benchmarks and Key Performance Indicators (KPIs) to ensure the successful identification, engagement, and onboarding of warm leads into Blue & Co.
  • Effectively articulate the value proposition of Blue & Co. services and potential business outcomes to partner organizations and their staff, demonstrating how our solutions can drive benefits for them and their customers.
  • Build and lead a coalition of support within Blue & Co. and among customers, ensuring effective collaboration and opportunity ownership.
  • Communicate effectively across all levels within Blue & Co. and the customer's organization, ensuring all stakeholders are informed and engaged.
  • Cultivate a base level knowledge of IT service delivery and its impact on budget, resources, and company operations.
  • Facilitate seamless customer onboarding experiences during and post-sale, ensuring smooth integration into Blue & Co.'s services and maximizing customer satisfaction and retention.
  • Ensure customer expectations are appropriately set and met, entering opportunity information in Blue & Co. systems as needed.
  • Provide detailed reporting to Blue & Co. leadership regarding the business health of the customer and market insights.
  • Proactively discover, define, report, and resolve customer concerns, contributing to the continuous improvement of Blue & Co.'s offerings.

Requirements:

  • Possess foundational knowledge of IT solutions and an eagerness to deepen this understanding, with the capability to link the technology's value to a customer's business objectives.
  • Demonstrates a continuous hunger for growth, opportunities, and knowledge in technology, business practices, and innovative solutions.
  • Proven ability to work both independently and collaboratively within a team to address and solve problems, showcasing initiative and a proactive approach.
  • Demonstrated leadership skills with the capacity to guide, inspire, and motivate an account team towards achieving collective goals.
  • Outstanding verbal and written communication skills, with the proficiency to clearly convey complex information to a diverse audience.
  • Influential in interactions, utilizing exceptional persuasion skills to achieve optimal outcomes.
  • Strong presentation skills, capable of engaging and educating a C-suite level audience effectively.
  • Thrives in a dynamic, fast-paced environment, adept at managing multiple projects and tasks simultaneously with a high degree of organization and efficiency.
  • Resilient under pressure, maintaining composure and focus to meet and exceed objectives.
  • Excellent organizational and time management skills, prioritizing tasks effectively to meet deadlines and targets.
  • Results-oriented, with a creative and energetic approach to tackling challenges and capitalizing on opportunities.
  • Maintains a positive, self-motivated, confident, and tenacious attitude, fostering a productive and encouraging work environment.
  • Holds a college/university degree in a related field; relevant experience may also be considered as a substitute for formal education, highlighting a commitment to learning and professional development.

Expectations:

  • Availability to travel to nearby sites as needed to partner branch offices and customer locations.
  • Independently completes diverse tasks of the job and applies and enhances knowledge and skill.

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