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Escrow Account Manager

1 month ago


San Antonio, Texas, United States BG Staffing Inc Full time

As a key member of our team at BG Staffing Inc, the Escrow Account Manager will play a vital role in achieving branch strategic and financial objectives. This includes establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing and maintaining branch budgets, and managing and developing branch staff.

Key responsibilities include:

  • Coordinating with business partners to ensure smooth transitions and support between land, construction, sales, accounting, and mortgage
  • Ensuring quality customer service and monitoring/responding to the company's customer service management system
  • Reviewing and responding to monthly quality and accounting audits
  • Marketing the value of services to customers, realtors, and other lenders
  • Maintaining thorough and current knowledge of all federal, state, and local regulations, as well as internal policies and procedures
  • Staying informed about competitors' products, services, and costs
  • Promoting branch participation in division/community events and aligning with company values and culture
  • Identifying and mitigating operational risks, ensuring ongoing compliance with procedures

Management responsibilities include:

  • Evaluating employee performance and planning compensation actions accordingly
  • Providing developmental opportunities through internal and external training
  • Maintaining staff schedules for adequate coverage at all times
  • Supervising, coaching, and developing staff regarding service expectations, policies, procedures, products, systems, and transactions

Requirements include:

  • High School Diploma or equivalent required; college degree preferred
  • Escrow Officer license required

Minimum 3-5 years of escrow operations experience required. Proficient in Microsoft Windows, Outlook, Excel, OneNote. Recognized as a thought leader in the field. Motivated to act without outside assistance.