Medical Facility Administrator

6 days ago

Santa Barbara, California, United States California Retina Consultants Full time
Job Description

Job Summary:

The Healthcare Operations Manager for California Retina Consultants is responsible for overseeing the daily operations and administration of the clinic, ensuring the delivery of high-quality patient care and efficient functioning of the practice.

Key Responsibilities:

  • Staff Management:
    • Recruit, hire, train, and supervise clinical and administrative staff.
    • Conduct regular performance evaluations and provide feedback and coaching to staff members.
    • Develop and implement staff schedules to ensure adequate coverage and efficient workflow.
    • Provide mentorship and support to encourage professional growth and development within the team.
    • Lead by example, demonstrating integrity, resilience, and commitment to operational excellence.
  • Patient Care:
    • Oversee patient scheduling, registration, and intake processes.
    • Ensure that patients receive timely and appropriate care.
    • Address patient concerns and complaints in a professional and timely manner.
    • Monitor patient satisfaction and implement improvements as needed.
  • Operational Management:
    • Oversee clinic operations to optimize productivity.
    • Develop and enforce clinic policies and procedures to meet regulatory standards and operational excellence.
    • Manage inventory of medical and office supplies and equipment maintenance.
    • Ensure facility cleanliness and staff adherence with hygiene and safety protocols.
    • Handle medical waste disposal in accordance with regulations.
    • Coordinate with vendors and suppliers for timely delivery of goods and services.
    • Serve as primary user of electronic practice management and electronic health records and other practice systems.
    • Provide support as needed in technical or front-office roles.
    • Perform other duties as assigned.
  • Financial Management:
    • Work closely with Chief Operations Officer to monitor clinic revenue and expenses and identify opportunities for improvement.
    • Oversee billing and coding processes to ensure accurate and timely submission of claims.
    • Work with billing staff and insurance companies to resolve billing issues and denials.
    • Develop and implement strategies to increase revenue and control costs.
  • Quality Assurance:
    • Implement quality assurance programs to monitor and improve patient care outcomes.
    • Conduct regular audits of clinical processes and documentation to ensure compliance with quality standards.
    • Collaborate with physicians and staff to identify areas for improvement and implement corrective actions.
  • Compliance and Regulatory Affairs:
    • Ensure compliance with state and federal regulations, including HIPAA, OSHA, and Medicare/Medicaid guidelines.
    • Keep abreast of changes in healthcare regulations and implement necessary updates to policies and procedures.
    • Prepare for and participate in regulatory inspections and audits.
  • Collaboration and Communication:
    • Foster a cohesive team environment by promoting collaboration and communication among clinic staff.
    • Serve as a liaison between physicians, staff, patients, and other healthcare professionals.
    • Communicate effectively with stakeholders regarding clinic policies, procedures, and initiatives.

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