Store Manager

15 hours ago


Old Saybrook, Connecticut, United States Ben & Jerry's - Old Saybrook Full time
Job Overview

We're seeking a highly motivated and experienced Store Manager to join our dynamic ice cream shop team at Ben & Jerry's - Old Saybrook. As a key member of our leadership team, you will be responsible for managing the day-to-day operations of the shop, including sales, inventory, and staff management.

Key Responsibilities
  • Manage the shop's sales projections, margin goals, payroll, operating, and occupancy expenses, and inventory requirements.
  • Supervise and train a team of 15-50 employees, ensuring they have the skills and knowledge to provide excellent customer service.
  • Establish a motivating work environment that encourages employee involvement and development.
  • Implement and maintain the shop's policies and procedures, ensuring compliance with all safety and operating standards.
  • Manage the procurement and storage of all on-site inventories, including ordering and putting away deliveries in a timely manner.
  • Assist with local store marketing and implement the in-store marketing plan as outlined by the District Manager or Franchisee.
  • Supervise and organize the tasks needed to maintain the overall operations, including store and staff appearance, customer service, cleanliness, and merchandising.
  • Effectively communicate with internal and external customers, contractors, and suppliers to ensure smooth store operations.
  • Respond and handle all customer complaints within the shop.
  • Ensure the maintenance and safe operation of all equipment within the shop.
Requirements

To be successful in this role, you will need:

  • Excellent leadership and communication skills.
  • Strong business acumen and analytical skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Experience in retail management, preferably in the food industry.
  • Knowledge of inventory management and control systems.
  • Ability to work a flexible schedule, including evenings and weekends.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.


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