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Automotive Store Manager

2 months ago

Old Saybrook, Connecticut, United States Monro Inc. Full time
Job Description

The Store Manager position is a key leadership role at Monro Inc., responsible for providing day-to-day guidance to the store and team members. This position plays a crucial part in supporting the company's vision of becoming a leader in the automotive and tire centers industry, trusted by consumers as the best place for quality maintenance and repairs.

Key Responsibilities:
  • Develop and Lead Sales and Technical Teams: Develop sales and technical team members to deliver a consistent 5-star guest experience.
  • Drive Sales Performance: Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products, and the automotive industry.
  • Maximize Sales and Guest Satisfaction: Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
  • Establish a Productive Sales Environment: Support team members in establishing and maintaining a productive sales environment by training and developing team members on all shop operations and guest services.
  • Manage Store Operations: Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of team members.
  • Control Expenses: Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
  • Perform Other Duties: Perform other duties as assigned.
Management Responsibility:

The Store Manager position provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Technical Service Manager, Service Manager, and Assistant Store Manager. This position operates under the general direction of the District Manager.

Qualifications:
  • Education: High School Diploma or equivalent.
  • Experience: 2-4 years of demonstrated leadership experience in a retail/sales environment.
  • Skills: Proven ability to manage, drive, and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve set goals and objectives.
Knowledge and Skills:
  • Guest and Team Focused Mindset: Guest and team focused mindset with extensive experience in customer-facing, customer-centric environments.
  • Communication Skills: Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports.
  • Business Acumen: Business mentality with the drive to exceed established goals.
  • Math Skills: Possess basic algebra skills to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
  • Problem-Solving Skills: Proactive with demonstrated proficiency in multi-tasking within a fast-paced environment.
  • Mentoring and Coaching: Ability to effectively mentor, coach, and develop team members.
Work Environment and Physical Requirements:

This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust.

Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).

Ability to work flexible hours, days, evenings, weekends, and holidays.

Must be able to lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.

Frequent standing and walking for long periods of time.

Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.