Food and Beverage Operations Manager
3 weeks ago
We are seeking a highly skilled and experienced Assistant Shift Manager to join our Food and Beverage team at Argosy Casino Hotel & Spa. As a key member of our operations team, you will be responsible for providing guidance and supervision to staff, ensuring exceptional customer service, and maintaining high standards of food quality and safety.
Key Responsibilities- Provide daily supervision and guidance to staff in the Food and Beverage department.
- Support and administer operational goals, monitoring performance and profit objectives.
- Ensure compliance with departmental budgets and schedules.
- Provide exceptional customer service, adhering to company standards and programs.
- Assist in maintaining cost control methods and procedures.
- Inspect menu items for maximum customer satisfaction.
- Follow established quality assurance procedures to ensure acceptable health department and customer service standards.
- Respond to guest needs and report problems to Manager.
- Assist Manager with administrative duties, as assigned.
- Must be at least 21 years of age.
- High School Diploma or GED; or two years previous customer service experience; or combination of education and experience.
- Five years' experience in Food and Beverage preferred, but not required.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
- Must be proficient in Microsoft Outlook programs.
- Must have knowledge of kitchen/restaurant sanitation, operation, and maintenance of equipment.
The noise level in the work environment is moderate to loud. Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.
We are an equal opportunity employer and welcome applications from diverse candidates.
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