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Logistics Operations Manager

2 months ago


Raleigh, North Carolina, United States Amazon Full time
Position Overview

The Logistics Operations Manager is accountable for overseeing all financial, personnel development, and operational goals within an Amazon Logistics Delivery Station (DS).

Key Responsibilities
  • Safety and Quality: Ensure the highest standards of safety, quality, and performance in all delivery station operations.
  • Team Leadership: Lead and mentor a diverse team of Operations, Area, and Shift Managers to achieve performance targets.
  • Performance Management: Establish clear expectations for team members, measure their performance, and provide constructive feedback.
  • Operational Excellence: Drive initiatives that enhance operational efficiency and customer satisfaction.
  • Relationship Management: Maintain effective partnerships with multiple Delivery Service Providers (DSPs) and other key stakeholders.
  • Talent Development: Recruit and cultivate top talent, implementing a comprehensive talent management strategy.
  • Continuous Improvement: Foster a culture of continuous improvement by sharing best practices across departments.
  • Collaboration: Work closely with various business partners to secure necessary resources for operational projects.
Basic Qualifications
  • Bachelor's degree from an accredited institution or 2+ years of relevant experience.
  • 7+ years of direct management experience in logistics, fulfillment, or distribution.
  • Proven ability to deliver results in high-pressure environments.
  • Experience with performance metrics and process optimization.
  • Strong analytical skills with a focus on data-driven decision-making.
  • Excellent communication abilities in both local language and English.
  • Experience managing third-party resources and contingent workforce.
  • Flexibility to work various shifts as required by business needs.
Preferred Qualifications
  • Degree in Engineering, Operations, or a related field; MBA is a plus.
  • Experience in a startup or fast-paced environment.
  • Ability to adapt to changing priorities and maintain composure under pressure.
  • Commitment to long-term career growth and development.