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Customer Service Director

2 months ago

Reston, Virginia, United States Elite Lawn Care Full time
{"title": "Customer Service Leader", "description": "About Us

At Elite Lawn Care, we strive to deliver exceptional lawn care services that exceed our clients\u2019 expectations. Our goal is to create a professional, reliable, and friendly environment for both our clients and our team. We're committed to maintaining our Elite standards in every aspect of our business, from service delivery to client communication.

Position Overview

As the Customer Service Leader, you will be responsible for overseeing and managing the day-to-day operations of the Customer Service Representatives (CSRs), Onboarding (Sales) Team, and the Marketing & Media Manager. A key part of your role will be ensuring the CSRs notify clients that their services are scheduled for the next day. You will also ensure that the onboarding team provides new clients with a smooth and welcoming experience, while the media and marketing strategies align with our brand\u2019s goals and growth.

Key Responsibilities

  • Lead and manage the Customer Service Representatives (CSRs), Onboarding (Sales) Team, and the Marketing & Media Manager.
  • Ensure the CSRs day-to-day duties & tickets are completed every day.
  • Collaborate with the Onboarding Team to ensure a seamless sales and onboarding process for new clients.
  • Work closely with the Marketing & Media Manager to ensure that all marketing and media strategies align with our high-end client experience and promote our brand consistently.
  • Train, mentor, and coach team members to uphold the Elite Lawn Care standard of service and communication.
  • Develop and implement procedures that improve operational efficiency and client satisfaction across these teams.
  • Foster collaboration between teams to ensure smooth communication and cohesive client experiences.

Qualifications

  • 5+ years of proven experience in customer service leadership, ideally in service-based industries (e.g., HVAC, landscaping, pest control).
  • Proven experience overseeing teams across multiple departments, including customer service, sales, and marketing.
  • Strong communication and leadership skills with the ability to motivate and develop teams.
  • Ability to manage multiple projects and teams simultaneously in a fast-paced environment.
  • Commitment to delivering a high-end customer experience and driving team success.

Compensation and Benefits

  • Salary up to $150,000, based on experience.
  • Health and dental insurance.
  • Paid time off and holidays.
  • Growth and advancement opportunities.
  • A collaborative, supportive work environment.

At Elite Lawn Care, we're dedicated to creating a positive and productive work environment that fosters growth and success for our team members and clients alike. If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team and make a real impact in the lawn care industry."}