Director of Technical Services

4 weeks ago

Reston, Virginia, United States In-Telecom Full time

In-Telecom is a Louisiana-based company, founded in 2009 as a consulting and business telephone system solution provider. We have evolved into a full-service technology company providing customized solutions for cloud telephone, voice over IP, managed IT services, video conferencing, cyber security & data backup, physical security, internet services, and more. Our success is attributed to providing the best customer experience and technical expertise, making us the singular solution provider for our customers.

Position Overview:

The Director of Proactive Services will oversee the Network Operations Team and the Security Operations Team. This role requires a strategic leader with extensive experience in managing Remote Monitoring and Management (RMM) tools, Security Information and Event Management (SIEM) systems, and Managed Detection and Response (MDR) solutions. The ideal candidate will have a proven track record of driving operational excellence, enhancing service delivery, leveraging automation, managing integrations, and ensuring the highest levels of security and performance for our clients.

**This position may be filled as on-site, hybrid or remote pending location of the applicant.

Duties and Responsibilities:

  • Lead and manage the Network Operations Team, ensuring optimal performance, utilization, and integration of the RMM tool.
  • Oversee the Security Operations Team, focusing on the effective implementation and management of SIEM and MDR solutions.
  • Develop and execute proactive service strategies to enhance client satisfaction and operational efficiency.
  • Collaborate with cross-functional teams to align proactive service initiatives with overall business objectives.
  • Monitor and analyze key performance indicators (KPIs) to drive continuous improvement in service delivery.
  • Ensure compliance with industry standards and best practices for network and security operations.
  • Provide leadership and mentorship to team members, fostering a culture of innovation and excellence.
  • Stay updated with the latest trends and advancements in network and security technologies.
  • Develop and oversee training plans for the NOC and SOC teams.
  • Provide leadership, strategy and collaborate with cross-functional teams to ensure deliverables are aligned with agreement/client expectations.

Perform all other duties as deemed necessary.

Minimum Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field. Advanced degree preferred.
  • Minimum of 10 years of experience in IT operations, with at least 5 years in a leadership role.
  • Extensive experience with RMM tools, SIEM systems, and MDR solutions.
  • Strong understanding of network and security operations, including incident response and threat management.
  • Excellent leadership, communication, and interpersonal skills.
  • Proven ability to drive operational excellence and deliver high-quality services.
  • Relevant certifications such as CISSP, CISM, or similar are highly desirable

In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

  • Technical Instructor, Service Delivery Specialist

    4 weeks ago

    Reston, Virginia, United States Acclaim Technical Services Full time

    Acclaim Technical Services, a leading provider of language and intelligence services, is seeking a highly skilled Technical Instructor, Service Delivery Specialist to join our team in Reston, VA.You will be responsible for providing language instruction, translation, transcription, and/or interpretation services to support a government agency.As a Technical...

  • HLT Specialist with Chinese and Advanced Technical Expertise

    4 weeks ago

    Reston, Virginia, United States Acclaim Technical Services Full time

    Job DescriptionAcclaim Technical Services, a leading language and intelligence services company, is seeking a highly skilled HLT Specialist with Chinese to join our Intelligence Division in Northern Virginia. As a key member of our team, you will be responsible for assisting in the creation and maintenance of cloud environments for HLT tool deployment,...

  • Technical Support Team Lead

    4 weeks ago

    Reston, Virginia, United States Ranger Technical Resources Full time

    Technical Support Team LeadPosition Summary:Ranger Technical Resources is seeking a Technical Support Team Lead to grow in a diverse role with an organization that is expanding rapidly. As a Technical Support Team Lead, you'll lead a dynamic team of technical support specialists in delivering exceptional customer service and resolving complex technical...

  • Transportation Division Director

    4 weeks ago

    Reston, Virginia, United States Rise Technical Full time

    Transportation Division Director OpportunityAre you a seasoned transportation professional with a strong background in civil design and a Professional Engineer (PE) license, looking to take on a leadership role in a growing transportation division? Do you have a passion for business development, a deep network of industry contacts, and the desire to lead a...

  • Director of Architectural Drafting Services

    4 weeks ago

    Reston, Virginia, United States The ExeQfind Group Full time

    The ExeQfind Group is managing a search for a seasoned architectural drafting professional to lead the architectural drafting and project services department for our client's commercial building materials business based in the Grand Rapids area of Michigan.Reporting to a European-based President, the successful hire will be responsible for the strategic...

  • Call Center Director

    4 weeks ago

    Reston, Virginia, United States Ranger Technical Resources Full time

    Ranger Technical Resources: Call Center ManagerJob Summary:As a Call Center Manager at Ranger Technical Resources, you will oversee an in-house technical support and help desk team. Your primary responsibility will be to maintain and continuously improve call center best practices to ensure customer satisfaction and operational efficiency.Key...

  • Executive Director of IT Services

    4 weeks ago

    Reston, Virginia, United States Plateau Software, Inc. Full time

    Job SummaryPlateau Software, Inc. is seeking an experienced Executive Director of IT Services to lead our growing team of technical professionals. As a key member of our leadership team, you will be responsible for delivering high-level technical and program oversight, leading large teams to drive the delivery of systems for a DoD customer.Key...

  • Auditor

    4 weeks ago

    Reston, Virginia, United States Office of the Director of National Intelligence Full time

    Job SummaryThe Office of the Director of National Intelligence is seeking a highly skilled Auditor to join our team. As an Auditor, you will be responsible for providing independent and objective audits of the Intelligence Community and ODNI to promote economy, efficiency, and effectiveness of programs and operations, and to reduce fraud, waste, abuse, and...

  • Operations Management Director

    3 weeks ago

    Reston, Virginia, United States FPC of Greensboro, NC Full time

    FPC of Greensboro, NC has partnered with a global Medical Device manufacturing client to identify a new Operations Management Director. This leadership role will oversee production, processes, and personnel in the assigned product line.The Director will be responsible for setting goals, making decisions, and driving accountability towards departmental...

  • Director of Government Affairs

    4 weeks ago

    Reston, Virginia, United States Maryland Department of General Services Full time

    Job Summary:The Maryland Department of General Services is seeking a highly skilled Director of Government & Legislative Affairs to join our Office of External Affairs. As a key member of our team, you will be responsible for overseeing our legislative office and providing updates to executive staff on legislative activities.Key Responsibilities:Oversee the...

  • Auditor

    4 weeks ago

    Reston, Virginia, United States Office of the Director of National Intelligence Full time

    Job SummaryThe Office of the Director of National Intelligence (ODNI) is seeking a highly skilled Auditor to join its team. As an Auditor, you will be responsible for providing independent and objective audits of the Intelligence Community and ODNI to promote economy, efficiency, and effectiveness of programs and operations, and to reduce fraud, waste,...

  • Technical Writer

    4 weeks ago

    Reston, Virginia, United States Eagle Integrated Services, LLC Full time

    Eagle Integrated Services, LLC is seeking a skilled Technical Writer to support a new client at Aberdeen Proving Ground, Maryland. The ideal candidate will require a Secret Clearance to qualify.We are looking for a Technical Writer to support in various disciplines, including:Responsibilities:Collaborate with business application stakeholders to define and...

  • Technical Engineering Director

    4 weeks ago

    Reston, Virginia, United States Wabtec Corporation Full time

    About the RoleThe Wabtec Mining team is seeking a highly skilled Lead Systems Engineer to join their team. As a key member of the team, you will be responsible for leading cross-functional teams through concept development and execution of key Mining projects. You will have the opportunity to interact directly with customers during product definition and...

  • Technical Service Expert

    3 weeks ago

    Reston, Virginia, United States Flowtec Group Full time

    Job OverviewThe Technical Service Expert will be responsible for delivering exceptional technical support to our customers, ensuring their automated laser marking and cleaning systems are running smoothly. This role involves troubleshooting and resolving service issues, as well as providing training to on-site operations staff.Key ResponsibilitiesPerform...

  • Technical Support Specialist

    4 weeks ago

    Reston, Virginia, United States TALENT Software Services Full time

    Technical Support Specialist OpportunityTalent Software Services is seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to computer system users.Key Responsibilities:Respond to and resolve customer issues in a timely and professional manner.Utilize...

  • Servicing Administration Director

    4 weeks ago

    Reston, Virginia, United States Aqua Finance, Inc. Full time

    Servicing Administration DirectorAqua Finance, Inc. is seeking a Servicing Administration Director to manage a team of Account Administration and Customer Correspondence Specialists. The Servicing Administration Director will be responsible for coaching, training new Specialists, and providing oversight of the various functions the team performs, ensuring...

  • Chinese Linguist Specialist

    1 month ago

    Reston, Virginia, United States Acclaim Technical Services Full time

    Job OpportunityAcclaim Technical Services, a leading language and intelligence services company, is seeking a highly skilled Chinese Linguist to support our team in Reston, VA. As a key member of our team, you will be responsible for providing translation, transcription, and/or interpretation services to a government agency.Key ResponsibilitiesTranslate...

  • Strategic Growth Director

    5 days ago

    Reston, Virginia, United States Synergy Services Full time

    Job SummarySynergy Services is seeking a skilled Strategic Growth Director to drive business expansion efforts focused on the homeland security account space in DHS and Component Agencies.The ideal candidate will have a strong background in business development, government contracting, and strategic growth. They will be responsible for identifying and...

  • Somali Language Specialist

    4 weeks ago

    Reston, Virginia, United States Acclaim Technical Services Full time

    Job OverviewAcclaim Technical Services, a leading language and intelligence services company, is seeking a highly skilled Somali Linguist to support a government agency. The ideal candidate will possess an active TS/SCI clearance with polygraph and have expertise in translation, transcription, and interpretation services.Key ResponsibilitiesTranslate and...

  • Turkish Language Educator

    1 month ago

    Reston, Virginia, United States Acclaim Technical Services Full time

    Job OverviewAcclaim Technical Services, a leading provider of language and intelligence services, is seeking a highly skilled Turkish Instructor to support a government agency in Reston, VA.The successful candidate will be responsible for delivering language instruction, translation, transcription, and/or interpretation services to meet the needs of the...