Retail Operations Manager

2 weeks ago

Midland Texas, United States H-E-B Full time

Key Responsibilities:
H-E-B seeks enthusiastic and dedicated Partners who are ready to engage fully while delivering exceptional customer service.

Regardless of your background or career stage, we invite you to become part of our community where our People are our priority.


As a Retail Operations Manager, you will oversee Partner performance and address safety concerns within the department and store in the absence of the Store Director.

In locations without an assigned Operations Store Leader, you will also manage the Gas Station and ensure the upkeep of the store's facilities.


Upon meeting eligibility criteria, you will have the opportunity to become an Owner in the company, which reflects our commitment to hard work and a focus on quality and customer satisfaction.

'Partner-owned' signifies that our most valuable assets—our People—drive the innovation, growth, and success that establish H-E-B as a leader in omnichannel retailing.

Do you possess:

  • A HEART FOR PEOPLE... a dedication to ensuring that your Customers and Partners are prioritized?
  • A HEAD FOR BUSINESS... the ambition to achieve Store objectives through effective processes, teamwork, and assessment?
  • A PASSION FOR RESULTS... the capability to navigate high-pressure situations in a dynamic, multi-tasking environment?

We are looking for candidates who have:

  • Completed the School of Retail Management (SORM) training program, designed for those committed to a managerial career in H-E-B store operations
  • Demonstrated leadership experience
  • A strong drive for financial performance

What does the role entail?

Management Duties:

  • Utilize independent judgment to make employment-related and business decisions, or effectively recommend such decisions, including strategies related to products and departments, hiring, promotions, disciplinary actions, and resolving Partner-related issues.
  • Monitor product integrity and ensure Partner safety
  • Guarantee compliance with best practices and H-E-B standard operating procedures (SOP) across all departments
  • Oversee the execution of Gas Station and facility maintenance processes (in Stores without an Operations Store Leader)
  • Ensure that facilities and equipment are well-maintained and in optimal condition
  • Monitor costs, benefits, budgets, and shrinkage

What is your background?

  • Minimum age of 18 (mandatory)
  • Completion of H-E-B School of Retail Management (upon hiring)
  • 3+ years of experience in retail management
  • Experience in leadership or management roles

Do you have what it takes to excel as an H-E-B Retail Operations Manager?

  • Knowledge of product integrity, including compliance with federal, state, and company regulations and standards
  • Strong interpersonal and verbal/written communication skills
  • Excellent organizational and planning abilities
  • Customer service expertise
  • Proficiency in computer skills, including MS Office (Word, Excel) and H-E-B systems
  • Capability to build, motivate, and retain staff
  • Aptitude for managing multiple priorities and shifting focus between tasks

Can you...

  • Thrive in a fast-paced retail environment?
  • Stand, walk, bend, reach, kneel, squat, and stretch throughout your shift?
  • Occasionally lift and carry weights between 50-75 lbs?
  • Work extended hours and/or rotating schedules?
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