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Retail Operations Leader

2 months ago

Midland, Texas, United States WB Liquors & Wine Full time
SUMMARY: Oversee the daily operations of the retail establishment to enhance sales performance and profitability, while ensuring a positive customer shopping experience. Responsibilities may be executed directly or delegated to team members. Additional tasks may be assigned as needed.

KEY RESPONSIBILITIES:

Team Leadership
  • Recruit and train Assistant Managers and Customer Service Representatives.
  • Complete onboarding documentation for each new hire prior to their start date.
  • Conduct performance evaluations for Customer Service Representatives and Assistant Managers in a timely manner.
  • Coordinate staffing requirements and develop weekly work schedules.
  • Manage payroll budgets in alignment with company standards.
  • Ensure accurate and timely payroll processing each week.
  • Address and document employee situations, including terminations, with prior approval from upper management and Human Resources.
  • Provide guidance and disciplinary actions to employees as necessary, utilizing company policies.
  • Inspire and motivate team members to excel in customer service by leading through example.
  • Maintain effective communication with company personnel and management.
Store Management
  • Implement and uphold daily operational policies and procedures.
  • Ensure compliance with all relevant laws and company policies.
  • Establish and nurture positive relationships with customers, suppliers, and other business partners.
  • Review and process daily paperwork and data entry promptly.
  • Handle daily banking tasks, including deposits and cash management.
  • Uphold quality standards for store presentation and image.
  • Monitor cash discrepancies, inventory loss, and transaction accuracy on a daily basis.
  • Conduct monthly inventory assessments to manage shrinkage effectively.
  • Review inventory audit results with Assistant Managers and Customer Service Representatives.
  • Facilitate monthly team meetings on various topics prior to inventory assessments.
  • Perform Customer Service Representative duties regularly.
  • Communicate customer feedback and product issues to relevant departments for resolution.
  • Analyze monthly sales, margins, customer traffic, and average transaction value with upper management based on performance goals.
  • Assist in managing direct operating expenses, including salaries and supplies.
  • Oversee store maintenance and repair costs.
  • Understand all reporting functions and responsibilities related to store management systems.
  • Ensure adherence to IT policies and procedures regarding store-level computer systems.
Marketing and Product Management
  • Monitor product sales and collaborate with vendors for timely replenishment aligned with merchandising strategies.
  • Review merchandising evaluations with Assistant Managers and Customer Service Representatives.
  • Support the marketing team in executing initiatives to meet sales and profit objectives.
  • Implement promotional activities and ensure proper signage is displayed.
  • Communicate requests for product adjustments to the appropriate departments.
  • Verify pricing accuracy set by the marketing team.
  • Report any discrepancies in product data to the relevant manager promptly.
  • Assist with store resets and merchandising compliance.
  • Enforce all merchandising guidelines and policies.
Safety and Compliance
  • Adhere to safe banking practices during cash handling.
  • Regularly inspect surveillance equipment to ensure functionality.
  • Review and enforce safety and security protocols with all staff members.
  • Distribute safety memos and reports to employees regularly.
  • Process all incident reports in a timely manner.
QUALIFICATIONS:
  • High school diploma or equivalent required; 2 years of retail experience and 3 years of management experience preferred. Proficiency in MS Word, Excel, and Outlook is necessary. A valid driver's license and insurability are required.