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Retail Operations Manager

2 months ago

Midland Texas, United States HEB Full time

Position Overview:
H-E-B is seeking enthusiastic and driven Partners who are ready to engage in a dynamic work environment while delivering exceptional customer service.

Regardless of your background or career stage, we invite you to become part of our community where our People are our priority.


As a Retail Operations Manager, you will oversee the complete functioning of the Drugstore Department, focusing on customer and Partner relations, merchandising strategies, and financial outcomes.


Upon meeting eligibility criteria, you will have the opportunity to become a stakeholder in the company, which reflects our commitment to dedication, hard work, and a focus on quality and customer satisfaction.

'Partner-owned' signifies that our most valuable assets—our People—drive the innovation, growth, and success that position H-E-B as a leader in omnichannel retailing.

Do you possess:

  • A HEART FOR PEOPLE... a dedication to ensuring that your Customers and Partners are prioritized?
  • A HEAD FOR BUSINESS... the expertise to merge top-notch customer service with effective merchandising and sales techniques?
  • A PASSION FOR RESULTS... the capability to manage high-pressure situations in a fast-paced setting while juggling multiple tasks?

We are in search of candidates who have:

  • Completion of the School of Retail Management (SORM) training program, designed for aspiring H-E-B Partners committed to managerial careers in store operations
  • A minimum of 1 year of leadership experience
  • A strong drive for achieving financial objectives

What does the role entail?

Management Responsibilities:

  • Utilizes independent judgment to make employment-related and business decisions, or effectively recommends such decisions, including product and department strategies, hiring, promotions, and resolving Partner-related issues
  • Communicates profitability goals to the team; motivates the team to meet or exceed these expectations
  • Develops and trains future leaders through the School of Retail Management (SORM) and School of Retail Leadership (SORL)
  • Provides ongoing feedback to ensure team performance aligns with expectations; holds team accountable
  • Plans, coordinates, and communicates the corporate merchandising and marketing strategy to the store
  • Maintains positive vendor relationships

Sales and Analytics Duties:

  • Applies a solid understanding of financials; implements processes to achieve set goals
  • Plans, analyzes, builds, and maintains necessary displays based on product development plans and orders
  • Implements the corporate merchandising strategy on a daily basis
  • Executes daily shelf replenishment processes to ensure product availability
  • Demonstrates enthusiasm for products and customer service; enhances customer engagement within the department
  • Ensures inventory control and stock conditions are maintained
  • Monitors departmental budget and payroll

What is your background?

  • Minimum age requirement of 18
  • Completion of H-E-B School of Retail Management upon hiring
  • 1+ years of experience in retail management
  • Experience in leadership and management roles
  • SRS Certification
  • MHE certification (forklift and power jack training)

Do you have the qualities to excel as an H-E-B Retail Operations Manager?

  • Knowledge of departmental standard operating procedures
  • Strong interpersonal and communication skills, both verbal and written
  • Excellent organizational and planning abilities
  • Customer service expertise
  • Proficiency in computer applications, including MS Office (Word, Excel) and H-E-B systems
  • Ability to build, motivate, and retain staff
  • Capability to manage multiple priorities and shift focus as needed

Can you...

  • Thrive in a fast-paced retail environment?
  • Continuously stand, walk, bend, reach, kneel, and squat throughout your shift?
  • Occasionally lift and carry weights between 50-75 pounds?
  • Work extended hours and/or rotating schedules?