Compliance and Audit Specialist
3 days ago
We are seeking a detail-oriented Compliance and Audit Specialist to join our team at Prepaid Wireless Wholesale LLC. As a key member of our compliance and risk management team, you will be responsible for ensuring adherence to verification processes, addressing compliance inquiries and escalations, conducting audits, and working closely with multiple departments to resolve issues and perform thorough investigations.
Key Responsibilities- Ensure compliance with contractor verification processes and manage and resolve compliance and support escalations efficiently.
- Conduct random audits of independent contractors via remote communication tools and accurately report findings.
- Investigate and address customer complaints, ensuring appropriate follow-up and resolution.
- Identify, investigate, and track potential or suspicious activity involving independent contractors.
- Collaborate with the operations team to ensure alignment with federal regulations and company policies.
- Identify and report potential risks to management, offering solutions to mitigate them.
- Monitor the effectiveness of internal auditing policies and suggest improvements.
- Handle incoming calls for escalations and manage support tickets in real-time using ticketing software.
- Enhance and streamline escalation processes related to contractors.
- Perform additional departmental tasks as required.
- Minimum of 2 years of experience in auditing, compliance, or a related field, preferably in a regulated industry.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently as well as collaboratively in a team environment.
- Proficiency in using remote communication tools.
- Fluency in English and Spanish.
- Knowledge of relevant federal programs and regulations is preferred but not required.
- A collaborative and fast-paced work environment that values employee opinions and work-life balance.
- Competitive compensation and bonus incentive programs.
- Medical, dental, and vision benefits packages.
- 401K plan and company-paid life and long-term disability benefits.
- Voluntary benefits and wellness programs.
- Home office monthly stipends.
- Paid vacation, sick leave, and holidays.
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