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Customer Service Representative

2 months ago

Tucson, Arizona, United States CSL Plasma Full time
Job Summary

CSL Plasma is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will play a critical role in ensuring the smooth operation of our plasma donation center.

Key Responsibilities
  • Prepare the Autopheresis Machine: Prepare the autopheresis machine for the pheresis process, ensuring all necessary equipment and supplies are available.
  • Monitor Donor and Process: Monitor the donor and the pheresis process, responding to specific alarms or signals that may occur during the process.
  • Disconnect Donor: Disconnect the donor when the process is complete, ensuring a safe and efficient experience.
  • Maintain Alertness and Awareness: Maintain alertness and awareness to any reaction the donor may have during or after the pheresis process, notifying appropriate staff as needed.
  • Record Incidents: Use a Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
  • Link Equipment and Soft Goods: Use the PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
  • Alert Group Leader or Supervisor: Alert the Group Leader or Supervisor of donor flow issues, ensuring a smooth and efficient operation.
  • Accurate Recording of Donor Data: Ensure the accurate recording of donor data in the electronic donor information management system, as outlined in the Standard Operating Procedures (SOPs).
  • Confidentiality: Maintain confidentiality of all personnel, donor, and center information.
  • Additional Responsibilities: May be cross-trained in other areas to meet the needs of the business, and may be required to work overtime and extended hours to support center operational needs.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum of three (3) months' work experience, preferably in a medical or health provider environment or equivalent combination of education and experience.
  • Skills and Abilities: Will perform basic math calculations, understand and follow basic instructions and guidelines, and be able to see and speak with customers and observe equipment operation.
  • Working Conditions: Frequently exposed to hazardous chemicals, extreme temperatures, and to blood-borne pathogens. Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.